Customer Service Advisor

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OtherCustomer Service Advisor

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Quick Summary

Overview

Overview At Uniquely, we are building a pipeline of candidates for our customer care roles in our Dundalk office. We partner with leading clients in the energy, telecoms, and financial services sectors, providing exceptional service to their customers.

Key Responsibilities

We’re looking for friendly, motivated, and customer-focused individuals to join our busy contact centre team as a Customer Service Advisor.

Requirements Summary

You are an excellent communicator and have the ability to build rapport and be highly engaging with customers using multiple channels (phone, email, social media, chat etc.) A friendly and professional telephone manner Strong problem-solving skills…

Technical Tools

performance-management

We’re looking for friendly, motivated, and customer-focused individuals to join our busy contact centre team as an Inbound Customer Service Advisor. You’ll be the first point of contact for our customers, handling incoming calls, answering queries, and providing an excellent customer experience every time.

Responsibilities

~1 min read

→Answer calls and respond to customer queries via multiple channels in a professional and efficient manner
→Provide accurate information about products, services, and accounts
→Resolve issues effectively, escalating when necessary
→Update customer records with attention to detail
→Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
→Deliver a positive customer experience at every interaction

You are an excellent communicator and have the ability to build rapport and be highly engaging with customers using multiple channels (phone, email, social media, chat etc.)
A friendly and professional telephone manner
Strong problem-solving skills and attention to detail
Ability to work well under pressure in a fast-paced environment
Comfortable using computer systems and handling multiple applications
Previous customer service or contact centre experience is an advantage, but not essential – full training will be provided