Customer Success Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. ##### John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Iowa - Johnston Function: Marketing and Sales (CA) Title: Customer Success Manager - 121363 Onsite/Remote:Onsite Position ## Your Responsibilities **Per hiring manager discretion, the ideal candidate may be able to work remotely** As a Customer Success Manager for JD Global Aftermarket & Customer Support located in Johnston, IA, you will: * Drive readiness, utilization, and renewals for assigned division(s) of dealers through direct engagement, focused Customer Success execution, and coordinated dealer engagement strategies with field team members. * Establish and scale Customer Success capabilities within assigned dealerships, acting as a trusted advisor and coach to dealer teams while educating and enabling them on SaaS offerings to support customer adoption and retention. * Drive customer engagement through proactive interventions and utilization-driven events tailored to regional and seasonal dynamics, using adoption, utilization, and renewal insights to refine strategies and improve outcomes. * Serve as the Customer Success team champion for the Premium Precision suite, partnering with product stakeholders to stay informed on performance, priorities, and ongoing initiatives. * Serve as the primary point of contact for Customer Success readiness, including onboarding, journey mapping, milestone tracking, and measuring success through establishment of Customer Success functions within dealerships and sustained utilization and renewal of SaaS solutions. * Collaborate with other Customer Success Managers to standardize dealer engagement approaches, share best practices, and serve as an internal advocate for Customer Success excellence across processes, tools, and product-category execution. VISA Sponsorship is NOT Available for this position ## What Skills You Need * Data Collection and Analysis: Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. * Action Planning: Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. * AI Fluency and Applied Use: Effectively uses AI tools to scale work, improve efficiency, and multiply impact while maintaining sound judgment, quality, and alignment with business objectives. * Commercial Acumen: Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary. * Customer and Market Analysis: Conducts research and analyzes data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments. * Experience in Precision Agriculture: Demonstrated experience in the precision agriculture space, with a solid understanding of precision farming technologies and their applications in improving agricultural productivity and efficiency. * Experience with Agricultural Equipment Dealers: Proven experience working with agricultural equipment dealers, including building and maintaining strong relationships, understanding dealer operations, and supporting their sales and service efforts. * Communications: Effective communicator, particularly when engaging with dealer personnel, field team members, and product teams. ## What Makes You Stand Out * Analytical Processes: Works without supervision and provides technical guidance when required on supporting research schedules using appropriate analytical processes and procedures. * Customer-Focused Approach: Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers. * Data Control: Works without supervision and provides technical guidance when required on acquiring, organizing, protecting, and processing data to fulfill business objectives. * Questions Strategically: Works without supervision and provides technical guidance when required to uncover clients explicit needs and/or unforeseen opportunities and challenges. * Research Methods: Works without supervision and provides technical guidance when required on conducting research using appropriate methods, tools, processes, and software. * Research Specifications: Works without supervision and provides technical guidance when required on creating research specifications and related materials. ## Education Ideally you will have a degree or equivalent related work experience in the following: * Bachelor's Degree or Equivalent Level What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including: * Flexible work arrangements * Highly competitive base pay * Savings & Retirement benefits (401K and Defined Contribution) * Healthcare benefits with a generous company contribution in the Health Savings Account * Adoption assistance * Employee Assistance Programs * Tuition assistance * Fitness subsidies and on-site gyms at specific Deere locations * Charitable contribution match * Employee Purchase Plan & numerous discount programs for personal use * Vacation and Holiday Pay $93,324.00 - $139,980.00 + Benefits Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL Must be 18 years of age or older to apply The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control. ACA Section 1557 Nondiscrimination Notice The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.