Virtual Reality (VR) Peer Support Coach

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions. 

Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves the members of top payers, including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar, among others. We are backed by top investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc/ (see our latest funding announcement).

As we scale our chronic condition care program for the populations we serve, we are looking to expand our Peer Support Coaching team. Our peer support coaches are 1099-contractors with flexible hours and have lived-experience enabling them to be an empathetic patient resource and advocate, ultimately contributing significantly to the positive clinical health outcomes of our members. 

The VR Peer Support Coach is a remote, non-clinical role supporting members using virtual reality (VR) programs for chronic pain and mental wellness. Grounded in lived experience, coaches provide empathetic, one-on-one support to help members onboard, navigate the VR platform, and build consistent engagement with self-regulation tools.

Coaches conduct video or phone sessions, starting with onboarding and continuing with regular check-ins. They help members overcome technical and emotional barriers, using approaches like motivational interviewing, habit-building, and supportive accountability - while maintaining clear non-clinical boundaries. The role also includes documenting interactions, collaborating with the team, and escalating issues as needed.

Candidates must have lived experience with chronic pain and/or mental health challenges, strong communication skills, and comfort with technology. Experience in peer support or coaching is preferred. This role is key to turning VR into a human-centered, supportive experience that helps members feel confident and empowered.

• Have first hand experience with chronic pain or mental wellness diagnosis, and want to give back to the community of people with these conditions

• Are interested in flexible session-based 1099-contracting work

• Excellent interpersonal skills and comfort talking on video calls and over the phone

• Comfortable making outbound calls

• Excellent organizational skills, ability to prioritize tasks, and work independently within established procedures

• Comfortable with technology (we are a start-up, and use a variety of technology apps including Google Suite, SLACK, and our our software portal)

• Must be able to pass a background check

• Must be willing to complete HIPAA certification before starting

• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferred

• Secondary degree (Associates, Bachelors, etc) or at least 3 years professional experience, professional certification required if applicable

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Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.