Customer Service Representative

USA·Fall Rivermid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Description About the Company JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States.

Technical Tools

Customer Support SpecialistCustomer

Description

About the Role

~1 min read

What We Offer

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Responsibilities

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→Respond promptly to customer inquiries via phone, email and/or chat.
→Provide accurate, valid and complete information by using the right tools.
→Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
→Resolve customer complaints and issues while maintaining a professional and calm demeanor.
→Follow communication guidelines and policies.
→Update the customer call log to help with reporting of what issues our customers face.
→Understand the general processes of the warehouses and each department
→Provide technical support for customers with the online portal
→Report customer issues that cannot be fixed within the customer service team to the appropriate department.
→Provide sales support to the sales team.
→Generate sales leads.
→Obtain customer feedback to help grow the business.

Requirements

→Excellent verbal and written communication skills.
→Excellent interpersonal and customer service skills.
→Strong phone communication skills.
→Excellent organizational skills and attention to detail.
→Excellent time management skills with a proven ability to meet deadlines.
→Strong analytical and problem-solving skills.
→Ability to function well in a high-paced and at times, stressful environment.
→Proficient with Microsoft Office Suite or related software.
→Ability to adapt & respond to different types of personalities.

*This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.