Customer Success Manager - India

India·BangaloreRemoteFull Timemid

Customer Success ManagerCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Develop mitigation plans for at-risk accounts and lead retention-focused customer strategies Retention: Gross Retention Rate (GRR) & Net Retention Rate (NRR) across your assigned portfolio.

Technical Tools

Customer Success ManagerCustomer

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the Role

~1 min read

We are seeking an experienced Customer Success Manager based in India (Remote) to own the end-to-end post-sales technical success for a strategic portfolio of APAC / EMEA based Enterprise and high-value Commercial customers.

This is a technical-first, strategic advisory role that combines deep hands-on product expertise with long-term customer outcome ownership. You will serve as the trusted technical advisor to our customers, ranging from hands-on IT Admins and Systems Engineers to CISOs, Directors, and VPs of IT and Compliance.

You will partner closely with Account Managers, Support, Product, Engineering, and Solutions Architecture teams to drive product utilization, customer health, rapid onboarding, and gross/net retention across the JumpCloud platform.

Requirements

~1 min read

Domain Depth: Demonstrated hands-on technical expertise in at least three of the following core areas:

Identity & Access Management (IAM)

SAML / SCIM / SSO

Directory Services: Active Directory, LDAP, Microsoft Entra ID (Azure AD), Okta, or Google Workspace administration.

Device & Endpoint Management (MDM): Management of Windows, macOS (Apple Business Manager/APNs), and Linux environments.

Security & Zero Trust: RADIUS authentication, Passwordless, Conditional Access, and Network Security concepts.

APIs & Integrations: REST APIs, webhooks, JSON, and system integration workflows.

Hands-on Technical Aptitude: Comfort testing new platform features, building lab environments, and troubleshooting complex configurations before presenting solutions to customers.

Executive Presence & Communication: Exceptional written and spoken English skills, with proven ability to translate complex technical concepts into clear business outcomes for C-level executives and technical admins alike.

Nice to Have

~3 min read

Scripting: Proficiency in PowerShell, Bash, or Python for IT automation and endpoint management.

Cloud & Networking: Experience with AWS (S3, Lambda, EC2, CloudWatch), networking protocols, RADIUS, or Intune/Okta certifications.

Prior JumpCloud or Admin Experience: Direct experience administering JumpCloud, or hands-on experience as a SysAdmin/IT Manager.

Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent practical experience.

#LI-YM1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"

#LI-Remote #BI-Remote