Jumpcloud11d ago

Implementation Consultant - Brazil

Brazil·São PauloRemoteFull Timemid

Implementation ConsultantCustomer Success

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Quick Summary

Overview

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

Technical Tools

Implementation ConsultantCustomer Success

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.

Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.

Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.

Resolve onboarding and implementation issues via email, or remote web session.

Regularly follow-up with customers on recommendations, updates and action plans.

Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.

Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.

Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.

Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.

Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.

Work hands-on in customer environments when applicable to execute migration or configuration tasks.

Someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.

A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software

Excellent project and account management skills

Excellent interpersonal communication and customer service skills

Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Strong oral and written communication skills

Possesses a logical approach to problem solving

Moderate infrastructure, architecture, integration, and environment knowledge

Full end-user lifecycle from new user onboarding to complete offboarding

OAUTH/SCIM API integration concepts and how to leverage them

Project management and implementation roll out experience

Salesforce experience with account management and automation

Administrating or supporting SMB environments & architecture