Founding Product Operations

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Healthcare is exception-driven. The edge case isn’t a nuisance — it’s the work. Every payer routing issue, unexpected lab result, or broken workflow represents a real patient whose care depends on someone resolving it correctly.

Junction's product connects healthcare, lab operations, and developer infrastructure. That creates a constant stream of complex, cross-functional problems. This role exists because handling those problems well isn't a side effect of building a great product — it's a prerequisite.

This is a founding Product Ops role reporting to the Head of Product. You’ll work across engineering, support, operations, and external partners to investigate complex issues and drive them to resolution.

The impact of your work will be making these issues faster to understand, faster to resolve, and less likely to happen again.

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  Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout.

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  Communicate release changes to customers and support training on new features.

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  Investigate complex escalations from Support — across product behavior, lab systems, and vendor integrations — and figure out what actually happened.

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  Work with engineering, operations, and vendors to resolve issues and clarify how the system should behave.

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  Identify recurring issues and turn them into clear inputs for PMs and engineers.

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  Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems.

• Experience supporting B2B developer-centric API platform products.

• Experience in healthcare, diagnostics, or lab operations.

• Comfort working with systems and processes that have a physical component (logistics, manufacturing, etc.)

• Prior founding or first-ops-or-product-hire experience.

• Familiarity with lab information systems, clinical workflows or equivalent.

This role touches a lot of surfaces, so worth being specific:

• Backend Stack: Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal Cloud

• Frontend Stack: TypeScript, Next.js

• API docs are here: https://docs.junction.com/

• Company handbook is here with engineering values + principles

• We only hire folks physically based in GMT and EST timezones - more information here

• We do not sponsor visas right now given our stage