Customer Success Manager (US)

Kalibrate exists to deliver the right insight, at the right time, to give organizations answers to their most challenging questions. We’re partners in growth. We serve decision makers across location and fuel pricing in markets all over the world — from high growth emerging concepts to the most established international operators. Our platforms and analytics solutions directly empower decision-making and provide clear financial value. These decisions help grow economies, create jobs, and improve the communities where we live, work, and play.

Role:

The Customer Success Manager (CSM) is a strategic partner to clients, responsible for ensuring the successful delivery of software and analytics solutions while driving commercial growth. This role owns all client-facing deliverables, leads professional services engagements, and manages client relationships to secure renewals and identify upsell opportunities. The CSM bridges the gap between technical teams and business stakeholders, delivering value and fostering long-term partnerships.