Health Services Representative (Entry-Level)

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.

We are currently seeking an entry-level Health Services Representative to join a growing team and help employees navigate benefits, enrollment, and other health-related services. This is a great opportunity for recent graduates who enjoy helping people, staying organized, and working with information and systems.

In this role, you'll serve as a resource for employees with questions about benefits and enrollment while also supporting the administrative processes that keep these programs running smoothly. You'll communicate with employees, managers, and outside partners, maintain accurate benefit information, and help coordinate enrollment and other day-to-day requests. Previous professional experience in healthcare or benefits is not required.

• →Assist employees with questions about benefits, enrollment, eligibility, and available resources
• →Coordinate benefit enrollment and status changes while helping employees understand next steps
• →Accurately enter and maintain enrollment information within benefit, payroll, and vendor systems
• →Serve as a point of contact between employees, managers, consultants, and benefit providers
• →Review enrollment information and help identify or resolve discrepancies
• →Maintain accurate employee benefit records and documentation
• →Complete routine audits to help ensure benefit enrollments and insurance carrier information are accurate
• →Track requests and follow up with employees or internal teams to make sure outstanding items are completed
• →Review benefit and enrollment information to support regular reporting
• →Communicate updates, issues, and needed actions to managers and other team members
• →Provide administrative support to Benefits, Workers Compensation, and Safety teams
• →Assist with projects designed to improve internal processes, systems, and employee support
• →Build knowledge of benefit programs, enrollment processes, and company systems through ongoing training

• Customer Focus: Enjoys helping people, answering questions, and making unfamiliar processes easier to understand
• Communication: Able to explain information clearly and professionally while listening carefully to questions and concerns
• Organization: Comfortable managing multiple requests, records, deadlines, and follow-up items at the same time
• Attention to Detail: Accurate when working with employee information, enrollment records, documentation, and internal systems
• Problem Solving: Willing to research questions, identify discrepancies, and work with others to find solutions
• Relationship Building: Comfortable communicating with employees, managers, and outside partners across different areas of an organization
• Adaptability: Able to learn new processes and shift between customer questions, administrative responsibilities, and team projects

• Bachelor’s degree

Katapult Network is an equal opportunity employer and celebrates diversity in all forms. People of all identities and backgrounds are encouraged to apply.

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Other job titles we would consider: Patient Services Representative, Customer Support Specialist, Client Support Specialist, Customer Service Representative, Intake Coordinator, Scheduling Coordinator, Administrative Coordinator, Account Coordinator, Client Services Representative, Customer Experience Associate, Benefits Coordinator, Benefits Assistant, Health Services Coordinator, Member Services Representative, Patient Services Representative, Human Resources Assistant, HR Coordinator, Employee Benefits Assistant, Customer Service Representative