Senior Specialist, Order-to-Cash

• Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts 

• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid and transition models 

• Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services, for both new business, addons/adjustments, and renewals 

• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues 

• Manage customer usage commit balance, license extensions, and new license requests 

• Maintain and update Billing SOPs, and assist with team onboarding and training 

• Identify and drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation to reduce manual effort and increase accuracy 

• Lead or assist with billing-related project work including testing related to pricing changes/billing methodologies, new product launches, and process improvements 

• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations 

• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing, and continually evolve the order-to-cash cycle in a high-growth environment 

• Support ad-hoc projects, periodic external audits, and cross-functional initiatives 

• Be part of a global team with a strong focus on teamwork, support, and guidance across all levels 

Requirements 

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base 

• Proficiency in financial software, large ERP systems, billing and revenue management software and tools, preferably experience with Zuora, Salesforce, and Workday 

• History of implementing process improvements, leveraging technology and tools 

• Advanced knowledge of Microsoft Office tools 

• Emphasis on teamwork and collaboration, including monitoring and addressing tasks across multiple participants 

• Highly organized and detail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment 

• Strong analytical and problem-solving skills 

• Effective communicator with excellent verbal and written communication skills with ability to positively collaborate with cross-functional teams and senior leadership 

• Prior experience in a high-growth SaaS, software, or technology-related company is a plus 

• Bachelor’s degree in Business, Finance, or Accounting preferred