Ops Support Manager

Description

POSITION SUMMARY 

Keelson’s Ops Support Manager provides support primarily to Terminal Operations, while also supporting other functional areas of the enterprise. The Ops Support Manager will support operations and assist with managing the system side of operations, including operations equipment health, and health of all technology in use at Fenix Marine Services.

ESSENTIAL FUNCTIONS

• Management of equipment health to ensure all handling equipment is functioning properly, identify equipment that is not functioning properly and remove from operations for analysis and/or repair.
• Identify equipment issues and contact the appropriate parties with effective recommendations. 
• Interdepartmental exception and error resolution.
• Vessel cold iron management inclusive of steamship line coordination, Port of Los Angles scheduling, California Air Resource Board (CARB) Reporting and terminal scheduling.
• Manage MarUTL (Marine Unable to Locate) to identify high volumes, high percentages (>10%), to identify issues with equipment causing lost containers.
• Manage autogate OCR reports and dashboards for low percentages and volumes, use independent judgement to identify issues with the equipment camera, and/or incorrect information in the system. 
• Vessel daily position reporting and schedule update notification.
• Interaction and coordination with internal IT Department, Finance Department, Customer Service Department, Legal Team, Claims Team, and Terminal Operations Management Teams. 
• Ensure stowage matches expected Ocean Alliance codes making effective recommendations when discrepancies are identified.
• Emergency resolution of “Critical” tickets when operations are down, includes troubleshooting and assigning work to applicable vendors.
• Work with software applications such as Smartmap, Navis, Bomgar, PowerBI  and additional queries.
• Review and provide analysis of EDI and BAPLIE reports related to operations and business.
• Provide timely and accurate support to the terminal operations team

Requirements

KNOWLEDGE SKILLS AND ABILITIES

• Container terminal operations knowledge, preferred but not required 
• Proficient computer skills (experience with Microsoft 365 is a bonus) 
• Basic knowledge of EDI 
• Strong documentation skills 
• Ability to multitask, prioritize, and manage time efficiently 
• Ability to analyze and process information in a fast-paced environment 
• Ability to support operations 24 hours a day, 365 days a year including holidays 
• Problem solving skills 
• Strong attention to detail 

REQUIRED EDUCATION AND EXPERIENCE

• BS/BA degree in Marine Administration, Transportation, Operations Management, Engineering, or equivalent work experience working in management, preferred.
• 2-5 years managing related union labor.