Dispatcher

United States·Ogdenmid

Logistics & Supply ChainDispatcher

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Quick Summary

Key Responsibilities

Schedule Service Appointments: Coordinate daily schedules for field technicians and manage incoming service requests. Customer Support: Communicate with customers regarding appointment availability,

Requirements Summary

Experience: Previous experience in service coordination, scheduling, dispatching, customer support, or administrative operations preferred.

Technical Tools

Logistics & Supply ChainDispatcher

Responsibilities

~1 min read

→Schedule Service Appointments: Coordinate daily schedules for field technicians and manage incoming service requests.
→Customer Support: Communicate with customers regarding appointment availability, service updates, and general inquiries.
→Field Coordination: Provide technicians with job details, customer information, and any necessary documentation before arrival.
→Data Management: Enter and maintain accurate service records, work orders, and customer accounts.
→Resource Planning: Balance technician workloads and assist with scheduling priorities to maximize efficiency.
→Issue Resolution: Respond to scheduling conflicts, customer concerns, and service-related challenges in a professional manner.
→Administrative Support: Assist with reporting, documentation, and operational tracking as needed.
→Team Collaboration: Partner with operations and leadership teams to support workforce planning and seasonal service demands.

Requirements

~1 min read

Experience: Previous experience in service coordination, scheduling, dispatching, customer support, or administrative operations preferred.
Communication Skills: Strong verbal and written communication skills with the ability to build positive customer relationships.
Organization: Ability to prioritize multiple tasks and maintain accuracy in a busy environment.
Technology: Comfortable using scheduling software, Microsoft Office applications, and web-based business systems.
Industry Knowledge: Exposure to HVAC, mechanical services, construction, or building automation environments is beneficial but not required.