Compliance Officer – Enterprise Fraud and Disputes

• Provide subject matter expertise to the first line of defense for all fraud and dispute-related functions across the enterprise. Oversight of first line of defense functions responsible for management of technology/applications supporting fraud and disputes processes is also applicable for mitigation of compliance risk.

• Conduct compliance monitoring and risk assessments to proactively identify process improvements or control gaps and facilitate necessary changes.

• Provide strong oversight to the first line of defense for timely and sustainable remediation of findings, including completion of second line of defense verification activities (includes transaction level testing).

• Develop relationships of trust and confidence with the designated lines of business.

• Provide oversight and monitoring of line of business processes, risks and controls.

• Keep abreast of new laws, regulations and enforcement actions. Conduct applicable gap analyses and facilitate necessary changes.

• Assist with corporate policy and training development.

• Educate and provide consultative advice on assigned regulations.

• Provide independent review and challenge on various line of business activities.

• Participate in or lead various projects related to mitigating risk to Key.

• Bachelor’s Degree (required)

• Minimum 3 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience (required)

• Juris Doctorate or Certified Regulatory Compliance Manager (CRCM) (preferred)

• Demonstrated knowledge of the banking industry, particularly as it relates to fraud risks and handling of customer claims/disputes.

• Demonstrated ability to perform research and assist with interpretation of federal laws and regulations, which may include, but are not limited to Regulations E, Z, CC, V, E-Sign Act, and UDAAP.

• Strong verbal and written communication skills; ability to work with all levels of management with a focus on collaboration and relationship management.

• Autonomous, self-motivated, and flexible with the ability to adapt quickly to change or shifting priorities in a fast-paced environment.

• Experience working on projects or initiatives requiring strategic planning/thinking across multiple functional areas and business processes.

• Proven ability to work well in a team environment.

• Strong risk assessment, monitoring, and testing skills.

• Sound decision-making skills; able to make decisions independently and quickly.

• Strong research skills coupled with strong problem solving/analytical skills.

• High level of attention to detail.

• Desire for continuous learning, including utilization of technology for increased efficiency.

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

• Occasional travel to include overnight stay.

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.