Contracts & Billing Specialist on Contract -12 months

 

 

 

Purpose of role 

  

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service.

 

Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio

Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions

Performs New customer set-up examination and credit check review

Reviews and performs Customer master amendments, customer block - only complex/disputed queries

Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s

Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop

Supports and actively participates in continual improvement of the contract & billing processes

Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels

Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.

Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership

Ensuring all processes are always compliant with internal rules & requirements

Manages ad-hoc requests from line manager

Live by the Keyloop values in your daily behaviors, communications, and actions