Contracts & Billing Specialist

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre.  This role reports to the Contract & Billing Management Lead as part of the C&BM team.  You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service 

• Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
• Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
• Performs New customer set-up examination and credit check review
• Reviews and performs Customer master amendments, customer block  - only complex/disputed queries
• Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
• Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
• Supports and actively participates in continual improvement of the contract & billing processes
• Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
• Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
• Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
• Ensuring all processes are always compliant with internal rules & requirements
• Manages ad-hoc requests from line manager
• Live by the Keyloop values in your daily behaviors, communications, and actions
 

• Experience of dealing with customers at all levels
• Competent in MS word, Excel and Outlook
• A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
• Ability to manage and prioritize workload
• Proficient in English & French