Keyloop1mo ago

Customer Success Manager

Czech (prague)RemoteEmployeemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How?

Technical Tools

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Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the role

The Customer Success Management team is dedicated to driving customer retention and maximising value through effective Performance reviews & aiding clients achieve their business objectives. Our goal is to ensure every customer becomes a passionate, long-term advocate for Keyloop — measured through high retention, strong satisfaction (NPS), and sustained revenue growth

Reporting to the Head of Customer Success, the Customer Success Manager will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved. The successful candidate is a key member of the Customer Success organisation, as the role will entail working with customers, sales, professional services, customer support and partners to deliver customer value and success. This person will have exceptional customer relationship, analytical and upselling skills.

Champion customer success across assigned accounts to drive full renewal and long-term loyalty to Keyloop.

Deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business challenges and opportunities.

Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer

Work closely with the Sales organizations to develop growth and retention plans.

Foster strong customer relationships enhance adoption, ensure retention and increase overall customer satisfaction.

Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Advocate for customer needs/issues cross-departmentally to ensure a seamless experience

Represent the customer voice across all areas of Keyloop

Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and additional products and/or services

Travel to customer sites as required. May be called upon during off-hours to become actively involved in resolving a customer issue.

Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.

Take ownership of showcasing business & product performance metrics & KPIs – always being transparent on areas of improvement & opportunities for digital evolution whilst driving positive outcomes for our customers

Accountable for Customer Success Plans & ownership of all associated goals

The success metrics in this role will include customer satisfaction (NPS), revenue attrition rates, and product & feature adoption.

5+ Years Customer Success Management experience

Ability to work independently and in a strong team environment

Ability to maintain excellent colleague and peer relationships

Excellent communication, presentation and negotiation skills

Ability to quickly grasp and distinctly explain technological and business concepts

Strong understanding of business processes and their implementation into enterprise applications

Strong understanding of customer needs, and objectives

CSM Experience for a Cloud Based Enterprise Software solution is a plus

Experience of the automotive industry is a plus

English language is a prerequisite, fluency in French, Portuguese, German or Dutch would be advantageous.

Willingness to travel

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: March 12, 2026
First seen: March 26, 2026
Last seen: May 8, 2026

Posting Health

Days active: 43
Repost count: 0
Trust Level: 38%
Scored at: May 8, 2026

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Apply for this position

Keyloop

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Keyloop is a leading provider of automotive technology solutions, specializing in enhancing retail and manufacturing processes for car retailers and manufacturers globally.

Employees

3k+

Founded

1976

Domain

Jobs

External application · ~5 min on Keyloop's site

Please let Keyloop know you found this job on Jobera.