Keyloop7mo ago

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Support Specialist

India (hyderabad)Employeemid

OtherSupport Specialist

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Quick Summary

Overview

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How?

Technical Tools

sqlmentoring

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role:

Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.

Our Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy.

This role requires someone who is resourceful and well organized, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.

Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge.

Escalating a case in good time.

Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.

Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.

Documenting solutions and producing written guidance on resolution steps and procedures.

Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely with management to increase the level of personal skills and competence.

Self-Motivation & initiative to aid your investigation process and career development.

Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support.

Ensuring root cause analysis is carried out where necessary.

Identify training gaps in our knowledge media and recommend areas for improvement.

Actively contribute to case reduction initiatives.

Ability to efficiently plan and prioritize workload to meet deadlines.

Expertise or knowledge relating to a specified Keyloop product / module.

Investigation, analytical, problem solving and trouble shooting skills.

Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English.

Able to articulate simply complex problems or issues.

Knowledge and understanding of customer expectations.

Ability to influence and overcome objections.

Ability to interact with multiple levels of Keyloop customers and associates.

Essential

Experience of working with customers

ERP Application support

Experience of supporting customers to a high level of performance, productivity and customer satisfaction

Desirable

Understanding of the automotive industry and specialism in one business area

Microsoft SQL server and SQL database skills

Location & Eligibility

Where is the job

India (hyderabad)

Hybrid — some on-site time required

Who can apply

Same as job location

Listing Details

Posted: October 10, 2025
First seen: May 12, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 32%
Scored at: May 12, 2026

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Apply for this position

Keyloop

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Keyloop is a leading provider of automotive technology solutions, specializing in enhancing retail and manufacturing processes for car retailers and manufacturers globally.

Employees

3k+

Founded

1976

Domain

Jobs

External application · ~5 min on Keyloop's site

Please let Keyloop know you found this job on Jobera.