Reservation Agent - Villa Resort

Position Summary: Villa Resort Reservation Agents are often one of the first points of contact for prospective guests of Kiawah Island Golf Resort. They provide exceptional customer service during each phone call, adhering to KIGR standards, and are dedicated to ensuring each guest is best prepared to have a memorable trip. Agents also work with other resort departments to ensure all details of the reservation are executed accurately and completely.   Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay for this position is $13.00 per hour plus commission. Qualifications: Previous customer service experience required. High school diploma, or equivalent vocational training certificate, required. College degree preferred. Friendly, patient, and pleasant telephone voice are all essential. Requires excellent attention to detail and exceptional organizational skills. Must possess excellent written and verbal communication skills. Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role. Must be able to work both independently and in a team environment. Good to excellent communication skills in English both verbal and written. Must be able to pass a background check.   Expectations & Responsibilities: Provide friendly, professional and individual service, while adhering to all resort standards for reservations. Create and sell a complete stay for the guest, personalized to match each of the guests’ interests and desires, while utilizing all of the resort’s amenities.  Provide our guests with information on accommodations and accommodation packages, special events, dining options, recreational activities, golf, and other island happenings. Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our guests with an exceptional experience from arrival to departure. Upsell quality levels and view types to guests.  Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned. Possess knowledge of the Forbes Five Star and AAA Five Diamond standards. Upholds the core values, and policies and procedures of the resort. All other duties, as assigned.   Essential Physical Requirements: Must be able to lift and carry minimum weight of 25 lbs. across short-medium distances. Must be able to work on site due to daily needs of the job requirements.    Perks & Benefits: Once established, option to transition to hybrid model (two days per week remote) Average two weekends off per month Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops Employee Meal Program Employee Trainings and Appreciation Events throughout the year Recognition Awards and Incentive Events, Peer to Peer Recognition Leadership & Career Development Bi-annual Wellness Fair Free Parking! Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.  401k – available after 30 days of employment   Our Story: Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina.  We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.   The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.   Join the BEST, APPLY NOW and Work in Paradise!