Spa Concierge - The Sanctuary

Position Summary: Spa Front Desk Agents are responsible for graciously tending to the needs of Spa guests and anticipating their requests. They will accurately schedule Spa appointments while providing guidance and recommendations for spa services. Spa Front Desk Agents are dedicated to creating an environment that facilitates a welcoming, enjoyable Spa experience. Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process. Qualifications:  High school diploma, or equivalent vocational training certificate, required. College degree – ideally in Hospitality or Travel and Tourism – is preferred. Previous guest service experience in a luxury spa, hotel or resort setting is preferred, but not required. Basic computer proficiency and excellent phone etiquette / verbiage required. Must be able to work both independently and in a team environment. Good to Excellent communication skills in English, both verbal and written, required. Must be able to pass a background check. Must be someone who appreciates the opportunity to be of service to others as one of the main responsibilities of this role is to offer assistance to all guests who enter the Spa. Must have reliable transportation to and from the resort. Must be flexible and be open to working morning / afternoon / evening shifts, as well as weekends.   Expectations & Responsibilities: Members of the Spa team become proficient in multiple hospitality functions and gain valuable experience that can lead to advancement throughout the resort. Work to achieve complete knowledge of all spa & salon treatments, spa packages and retail available.  Must be able to communicate with guests in a courteous, professional manner.  Have the ability to multitask and answer incoming phone calls, promptly respond to emails, as well as assist guests with check-in and check-out procedures, including addressing spa charges.  Responsible for setting up the Spa in the morning and shutting down in the evening. Will also assist Locker Room Spa Team with keeping the locker room and facilities clean and in pristine condition. Work in a supportive, cooperative and pleasant manner with guests, colleagues and management.  Basic knowledge of resort activities is required to ensure timeliness of department needs that would be outlined by supervisor. Work productively with minimal supervision, appropriately employing initiative.  Perform all other tasks and duties as determined necessary by management.  Uphold the core values and policies and procedures of the resort. All other duties, as assigned. Essential Physical Requirements: Must be able to lift minimum weight of 35 lbs. across short-medium distances. Must physically be able to transport linen(s) by pushing and pulling bins, and remain standing for a vast majority of that shift. Must be able to work on site due to daily needs of the job requirements. Perks & Benefits: Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops Employee Meal Program Employee Trainings and Appreciation Events throughout the year Recognition Awards and Incentive Events, Peer to Peer Recognition Leadership & Career Development Bi-annual Wellness Fair Free Parking! Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.  401k – available after 30 days of employment   Our Story: Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina.  We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.   The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.   Join the BEST, APPLY NOW and Work in Paradise!