Member Experience Associate

Tx-San Antonio-mid

OtherMember Experience Specialist

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Quick Summary

Overview

About KidStrong Alamo RanchKidStrong helps parents build stronger, smarter, more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain, physical,

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OtherMember Experience Specialist

About KidStrong Alamo Ranch

KidStrong helps parents build stronger, smarter, more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain, physical, and character development through science-based, high-energy classes.

We are looking for a Member Experience Associate who is friendly, organized, confident speaking with families, and excited to help create a great member experience. This position has the potential to grow depending on strong performance!

Position Overview

This role is a blend of front desk and member management support. You’ll be one of the first faces and voices families interact with, so professionalism, and follow-through are a big part of the job.

The right candidate is comfortable answering phones, helping current members, talking with prospective families, and supporting the trial process through enrollment.

For the right fit, this role may also grow into sales and coaching opportunities

What You’ll Do

Greet families and children with a warm, energetic, and professional attitude
Answer incoming phone calls and respond to questions about classes, memberships, trials, camps, birthdays, and scheduling
Support current members with account questions, attendance updates, makeups, and general needs
Help guide prospective families through the trial experience
Follow up with leads and assist in converting trials into memberships
Support daily front desk operations and help keep the center clean, organized, and welcoming
Assist with events, camps, and special center initiatives, as needed
Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
Communicate professionally with co-workers in Slack, including periodic checks of messages when not in-center
Attend additional mandatory staff meetings as required by the staff leadership
Directly report to Owners and work closely with the General Manager and Head Coach
Other duties as assigned

What We’re Looking For

Motivated individual looking to grow within a company
Friendly, outgoing, and professional with strong communication and people skills
Comfortable talking to parents in-person and over the phone
Organized and dependable with strong follow-through
Able to multitask in a fast-paced environment
Customer service, sales, retail, hospitality, or front desk experience preferred
Experience working with kids is a plus, but not required for the front desk role

Schedule

Priority will be given to candidates with availability on Saturdays and Sundays, but we may be flexible for the right fit
Some weekday evenings availability
Schedule will depend on center needs and trial volume
Part Time: ~12 hours a week