Business Operations

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

We are looking for someone who has drive, analytical skills, strategic thinking skills, tactical solutioning skills, and a desire to build things with talented people.  Ideally, you are excited by the prospect of breaking down complex problems, creating solutions, and driving projects/initiatives through to completion.

As a member of the Biz Ops team, you will drive top priority initiatives for Kikoff and our leadership team. These include 1) identifying, vetting/stress-testing, and/or leading new revenue growth initiatives and 2) driving key cross-functional leadership priorities.  You will scope new opportunities, use data-driven metrics to drive decision-making, provide research and recommendations, and unblock the scaling of key objectives within the company.

What makes you the right fit for Biz Ops? First, you are used to working with really talented, multidisciplinary people. You have serious proof of internal drive. You are an open person who is receptive to feedback and new ideas. You are a good communicator – organized, prioritized, and not afraid to bring awareness to new challenges surfacing in a rapidly scaling team and product.

• Identify and evaluate new upstream product opportunities, markets, and distribution models (e.g., new adjacent products/features, international expansion, new business models)
• Build business cases and financial models to assess strategic opportunities by conducting research on markets, competitors, customer segments, and internal customer data to identify new opportunities for growth
• Serve as strategic partner to vet and stress-test new growth ideas surfaced by Product Managers and leadership
• Incubate and help launch initiatives before they scale into dedicated product or growth teams
• Track early metrics of new initiatives to make recommendations (e.g., should we further invest in this initiative, or should we stop investing time/resources into this initiative)

• Lead strategic priorities that span multiple teams and require a cross-functional leader who can both strategize and execute, owning initiatives end-to-end from concept through execution
• Break down complex problems and develop solutions and action plans to implement
• Align stakeholders across Product, Operations, Growth, Risk, Legal, and other teams to move complex initiatives forward and remove blockers
• Establish initial playbooks and operating frameworks that can scale as the company grows

• Thinks like an owner. You take initiative and are comfortable owning complex initiatives from idea through execution.
• Has a telescopic mindset. You can zoom out to understand strategic goals, customer needs, and market opportunities; you can zoom in to drive execution and solve detailed problems.
• Thrives in ambiguity. You enjoy tackling loosely defined problems and developing structure and direction where none exists.  You adapt quickly when information or priorities change.
• Is customer- and market-centric. You actively seek to understand user behavior, industry dynamics, and competitive landscapes in order to identify new revenue growth opportunities
• Has strong analytical and strategic thinking skills. You are comfortable building models, analyzing data, and translating insights into clear recommendations and action plans.
• Communicates clearly and works well cross-functionally. You can align stakeholders with different perspectives and different levels of context to move initiatives forward.
• Is humble and execution-oriented. You are willing to roll up your sleeves and do the work needed to move initiatives forward in a fast-paced environment.
• Brings strong prior experience, such as:
• 2+ years in strategy consulting (MBB), business operations at a startup, investment banking, or a similar analytical role
• Experience working on data-driven strategy or cross-functional initiatives
• 5+ years of professional experience preferred
• MBA or entrepreneurial experience is a plus