Communications Specialist, Full Time, Days

Join Livingston Regional Hospital, a 114-bed, community hospital certified for sepsis care by the Joint Commission and accredited for chest pain by the American College of Cardiology. As part of the ScionHealth network, Livingston Regional proudly delivers quality care covering all aspects of healthcare, from 24-hour emergency services to inpatient and outpatient rehabilitative, a Level I neonatal nursery, a 16-bed gero-psych unit, and many other specialty services. Livingston serves a five-county area in central Tennessee and southern Kentucky. Grow your career where your work touches your neighbors.

Job Summary

The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Essential Functions

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None Required

Experience

• Prior Experience working with minimal supervision in a fast-paced environment (Preferred)