Level 2 (L2) Cloud Operations Engineer

Bostonfull-timemid

Cloud Operations EngineerInfrastructure & Cloud

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Quick Summary

Overview

Department: OperationsReports To: NOC ManagerLocation: Hybrid, Woburn, MA Available Shifts: Overnight: 10PM-6AM & First: 6AM-2PMClassification: Full-Time, ExemptEstimated Annual Salary: $105,000 – $135,000 About Knox Knox runs the largest Federal managed cloud, building and operating secure cloud…

Key Responsibilities

Perform advanced troubleshooting for infrastructure, OS, and application issues. Analyze system logs, metrics, and telemetry from monitoring platforms (Grafana, Datadog, Wiz, Crowdstrike).

Requirements Summary

3–5 years of experience in cloud operations, system administration, or infrastructure support. Hands-on experience with CrowdStrike Falcon endpoint protection, including analyzing detections, reviewing IOM/IOA telemetry, assessing endpoint…

Technical Tools

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Knox runs the largest Federal managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions — from national security and public safety to essential public services. Our customers rely on Knox to deploy production systems that meet the highest standards for security, reliability, and compliance.

Responsibilities

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Perform advanced troubleshooting for infrastructure, OS, and application issues.
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Analyze system logs, metrics, and telemetry from monitoring platforms (Grafana, Datadog, Wiz, Crowdstrike).
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Coordinate with Platform/DevOps Engineers on root cause analysis and long-term remediation.
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Ensure timely resolution of escalated incidents in accordance with SLAs.
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Manage and maintain AWS, Azure, and hybrid environments in accordance with NIST 800-53 controls
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Execute system patching, upgrades, and configuration changes via automation or scripts.
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Perform health checks, deployment validations, and post-change verifications.
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Maintain infrastructure documentation and system configuration inventories.
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Perform advanced application troubleshooting for web-based applications, common application architectures.
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Troubleshoot app-layer issues such as API failures, integration errors, or misconfigurations.
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Work with DevOps/Platform teams to optimize CI/CD deployment workflows and rollback plans.
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Ensure adherence to change management and deployment authorization processes.
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Create or modify automation scripts (Bash, Python, PowerShell) for maintenance and reporting tasks.
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Leverage Terraform, Ansible, or cloud-native tools for provisioning and environment consistency.
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Proactively identify opportunities to automate recurring operational processes.
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Document system changes and incident response details for FedRAMP audits.
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Support Continuous Monitoring (ConMon) activities through vulnerability reporting and patch compliance tracking.
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Assist in maintaining logs, baselines, and access control evidence.

Qualifications

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3–5 years of experience in cloud operations, system administration, or infrastructure support.
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Hands-on experience with CrowdStrike Falcon endpoint protection, including analyzing detections, reviewing IOM/IOA telemetry, assessing endpoint vulnerability exposure, and executing or supporting SOAR-based automated response actions.
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Hands-on experience using Grafana or Datadog for operational monitoring and incident response, including building and maintaining dashboards, analyzing time-series metrics, and correlating alerts to identify performance degradation, availability issues, and system failures in production environments.
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Proficiency in command-line troubleshooting
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Strong working knowledge of AWS and/or Azure infrastructure services
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Familiarity with CI/CD pipelines and deployment automation tools.
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Understand advanced application troubleshooting techniques for web-based applications and common application architectures.
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Experience writing and maintaining scripts (Bash, Python, PowerShell).
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Familiarity with FedRAMP, NIST 800-53, or similar compliance environments.

Required Certifications:

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AWS SysOps Administrator, Microsoft Azure Administrator, CompTIA Security+

Requirements

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Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability, unlimited PEO, and an employee funded 401k plan. Please note, benefits are subject to change.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.