Bilingual Customer Service Representative

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OtherBilingual Customer Service Representative

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Quick Summary

Key Responsibilities

Handle inbound calls from customers,

Technical Tools

OtherBilingual Customer Service Representative

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we’re transforming the financing experience and joining our team?

Responsibilities

~2 min read

We are in search of a Bilingual Customer Service Representative to provide exceptional customer service to our rapidly growing customer base. You will have the unique opportunity to grow alongside the company and help shape the future direction.

This associate will help manage customer relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact fielding inbound communications, and responsible for addressing any questions regarding accounts with timely and accurate information.

We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running & help us scale. In this role, you will:

→Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
→Own Koalafi operational knowledge to provide sound answers when customers have questions
→Resolve inbound inquiries and issues independently and escalate as needed
→Initiate contact with customers in order to resolve account issues
→Proactively identify any trends in customer issues and synthesize feedback to share with management team
→Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best: