Kobie1mo ago

Director, Client Services

St. PetersburgRemoteFull-Timeexecutive

OtherDirector, Client Services

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Quick Summary

Overview

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation.

Technical Tools

OtherDirector, Client Services

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

· Flexible Time Off to recharge when needed

· Nine Company-Wide Holidays

· A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here .

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

Strategic Program Leadership

Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
Translate insights into actionable recommendations that optimize program ROI and member engagement.

Client Relationship Management

Build and maintain senior-level client relationships, acting as a trusted advisor.
Navigate organizational dynamics to anticipate challenges and proactively address risks.

Growth & Innovation

Identify opportunities for organic growth across services, technology, and analytics.
Co-create enhancements with clients to maintain competitive advantage.

Cross-Functional Orchestration

Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
Influence internal priorities based on client needs and market trends.

Financial Accountability

Manage account-level budgets and profitability; forecast revenue and resource allocation.

Team Leadership

Mentor and develop team members; foster a culture of accountability and continuous improvement.
May lead direct reports or project teams depending on account scope.

Market & Competitive Insight