Head of West Scale-Up

Netherlands·Amsterdamexecutive

OtherHead

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Quick Summary

Key Responsibilities

This role leads a highly cross-functional team responsible for scaling publishing operations and operational frameworks across western regions in close collaboration with HQ and regional stakeholders.

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OtherHead

우리는 게이머의 로망을 실현하기 위해, 누구도 가지 않는 길을 갑니다.
예상을 뛰어넘는 과감한 상상력과 기술로, 전 세계 팬들이 잊지 못할 세상을 만들기 위해 담대하게 도전하고 개척합니다.

We pioneer the path to players' dreams.
With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe.

We are KRAFTON – a collective of independent game development studios brought together to create innovative and engaging entertainment experiences for gamers across the world.

Based in Amsterdam, the West Scale-up Team serves as a central operational strategy and PMO function connecting KRAFTON Headquarters with regional publishing organizations across the EU, CIS, MENA, and LATAM markets. The team leads cross-regional initiatives, supports scalable publishing operating models, and drives operational alignment across diverse western markets.

Responsibilities

~1 min read

→This role leads a highly cross-functional team responsible for scaling publishing operations and operational frameworks across western regions in close collaboration with HQ and regional stakeholders.
→Lead and manage the West Scale-up Team, including goal setting, execution management, and team development
→Collaborate with HQ and regional organizations to align publishing strategies and operational priorities
→Coordinate cross-regional initiatives, resource planning, and scalable operating frameworks across multiple western markets
→Drive workflow automation, operational intelligence, and AI-assisted process improvements in collaboration with AI Ops and related teamsMonitor business priorities, operational risks, and market changes to support strategic decision-making
→Facilitate communication and alignment between HQ, regional publishing teams, and related stakeholders
→Support organizational scalability and operational excellence initiatives across global publishing functions

Bachelor’s degree or above in Business, Marketing, or related fields
Significant experience in game publishing, service operations, project management, strategy, consulting, or related areas
Proven experience in cross-functional and multi-region collaboration
Strong leadership, communication, and execution management skills
Strong analytical and structured problem-solving skills with the ability to manage complex cross-functional environments
Business-level proficiency in both English and Korean
Experience in organizational transformation, operational innovation, or AI-driven workflow initiatives
Strong understanding of games, player communities, and global publishing environment
Willingness to travel across Europe and internationally as needed.
This role is primarily office-based in Amsterdam and requires regular on-site collaboration

Nice to Have

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Experience in western market publishing strategy and operations
Experience working with AI Ops, data-driven operations, or process improvement initiatives
Leadership experience within global matrix organizations
Experience managing large-scale cross-functional publishing or operational projects
Experience in strategic planning, business transformation, and scalable operational framework design within complex global organization

What We Offer

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✓A competitive salary

✓An allowance to cover the Dutch mandatory health insurance

✓25 paid + 4 extra paid working days off a year

✓Relocation package

✓Pension scheme

✓A commuter allowance

✓Lunch allowance and a range of snacks & drinks

✓Health and Wellness allowance

✓Full assistance with visas and the 30% ruling applications when the candidate is eligible

Our office is situated in the Amsterdam Zuid area, a buzzing business hub in the southern part of the city.

Close to our office you can find a broad choice of cuisine – such as the iconic Market 33 Food Hall, offering vibrant social settings.

Also, nearby is one of the main public transportation hubs – Amsterdam Zuid train, metro, tram & bus station, bringing the city’s highlights close, be it one of the many museums, canals, parks, or culinary experiences you are interested in.

Likewise, our Amsterdam team reflects the city’s diverse atmosphere – being mainly expats, we currently represent more than 40 different nationalities, and we are still expanding our team!

We are proud to have such a multicultural environment and we strive to create a safe, inclusive, and harmonious atmosphere for everyone to thrive in. We invite applications from all genders, sexual orientations, races, colors, religions, and ages.

If this sounds like a good fit for your skills and experience, then apply right away!

장애인 및 국가 유공자 등 취업 보호 대상자는 관계 법령에 따라 우대합니다.
지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
5개월의 수습기간을 적용합니다. 회사는 수습기간에 대한 평가 결과에 따라 본채용을 거부할 수 있으며, 수습기간 중이라도 중간평가 결과에 따라 수습기간을 조기 종료하고 본채용을 거부할 수 있습니다. 수습기간 내 고용형태 및 급여 조정은 없습니다.
채용 전형 중 궁금하신 사항은 크래프톤 채용 FAQ 내에서 확인하실 수 있습니다.

Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws
False statements in your resume may lead to the withdrawal of the employment offer
A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period.
Please contact career@krafton.com for other inquiries