IT Infrastructure Specialist

● System Administration- Manage Windows, Mac, and Linux systems, perform installations, upgrades, and troubleshooting. ● Network Management- Oversee network architecture, firewall, and switches and AP’s configuration and management; resolve connectivity issues. ● Hardware Troubleshooting and Management- Diagnose, repair, and maintain hardware components, including desktops, laptops, printers, and peripherals. ● Asset Management: Managing IT inventory, handling procurement and disposal, and maintaining updated records. ● Problem Resolution- Diagnose and resolve system, software, and network issues; conduct root cause analysis. ● Technical Support- Provide desktop support and collaborate with teams for smooth IT operations. ● Infrastructure Management- Manage resources, integrate new technologies, Switch & Firewall Management. ● Documentation and Reporting- Maintain IT documentation and prepare performance and security reports. ● Cybersecurity Support- Manage firewall, security protocols, and mitigate cyber threats; support audits. Requirements ● Bachelor’s degree in Computer Science, Information Technology, or a related field. ● 2-3 years of experience in desktop support or a similar role is preferred. ● Strong understanding of operating systems, including Windows, macOS, and Linux. ● Familiarity with networking concepts such as TCP/IP, DNS, and VPN. ● Excellent problem-solving, communication, and interpersonal skills. ● Basic understanding of IT assets, software, and hardware management. ● Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. Benefits Why You'll Enjoy Working at Kratikal: Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future). We are an equal opportunity employer, where everyone has a fair chance. About Us-: Kratikal Tech Limited is a leading B2B cybersecurity firm offering cutting-edge cybersecurity solutions and services such as Network Security Audits, Compliance Implementation, IoT Security, and VAPT. Serving over 150+ enterprise customers and 1825+ SMEs across industries, including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare, Kratikal is dedicated to helping organizations combat cybercriminals using advanced, technology-driven cybersecurity solutions. The company also develops in-house cybersecurity products, including AutoSecT, competing with industry giants, alongside TSAT (Threatcop Security Awareness Training), TDMARC (Threatcop DMARC), TLMS (Threatcop Learning Management System), and TPIR (Threatcop Phishing Incident Response). These products have received numerous awards and recognitions for their innovation and effectiveness. Kratikal has been honored as the Top Cyber Security Startup at the 12th Top 100 CISO Awards. With a global reach, Kratikal collaborates with renowned organizations to secure their digital landscapes. For more information, visit our websites at www.kratikal.com and www.threatcop.com.