Help Desk Analyst

Kravet LLC is seeking a highly motivated and detail-oriented professional to join our team in Anderson, SC. The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Anderson facility as well as all remote company showrooms. This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs. The ideal candidate will ensure the reliable operation of the Anderson site, remote workers and showrooms' PCs, operating systems, and network connectivity, while also taking ownership of ERP support coordination and third-party vendor relationships. This position is on-site only.

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  Minimal travel

• Excellent written and verbal communications skills

• Hardware and Software troubleshooting experience

• Highly organized with excellent time management skills

• Ability to work with external vendor support and follow proper escalation patterns when required

• Take ownership and responsibility of queries, issues, and requests

• Self-motivated individual who requires minimal supervision

• Ability to maintain a professional demeanor under stressful situations

• Level of Autonomy - High degree of self-direction in managing daily workflow and prioritizing tasks once core processes are mastered.

• Associate’s degree in IT field of study or equivalent combination of education and experience

• Experience with the Google suite of products

• Experience with MDM and Apple devices

• Experience with Zendesk Ticketing and Inventory Management system

• A+ Certifications

• Technical experience with additional operating systems, including MAC OS

• Experience with Ninja One RMM Platform

Identify who position reports to and/or who reports to this position:

• IT Help Desk Manager

• Must be able to stand, walk, stoop, and bend for 8 hours or more daily.

• Requires lifting 0-25 lbs continuously, 25-50 lbs occasionally