General Manager, Doughnut Factory

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.  

• →Supervising all the areas of the doughnut factory
• →Ensuring positions are adequately staffed 
• →Ensuring that operations are run according to Krispy Kreme standards
• →Ensuring that employees are doing their jobs safely and correctly
• →Performing tasks assigned to absent employees
• →Scheduling
• →Other duties as assigned

Customer Service

• →Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• →Serving as a role model for customer-first behaviors according to company standards
• →Building a team of customer-focused employees through coaching and measurement
• →Handling difficult customer situations professionally
• →Handling any customer complaints/concerns
• →Responding to customer inquiries on a timely basis
• →Ensuring all products meet Krispy Kreme quality standards

Supervisory

• →Supervising production, sanitation, maintenance and shipping operations
• →Ensuring all loadout functions and delivery logistics are completed in a timely manner
• →Ensuring all the physical property is in good condition

Production

• →Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• →Understanding the production process and maintaining a schedule that guarantees high quality and output
• →Understanding and implementing store quality control procedures, including standards
• →Coordinating production schedules to meet customer demands and minimize labor hours
• →Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

• →Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.
• →Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

• →Overseeing proper maintenance of production equipment, material handling equipment and all building and grounds.

 Personnel

• →Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing
• →Build a team of customer-focused employees and foster teamwork
• →Demonstrate leadership in employee development of exempt and non-exempt staff
• →Communicating to store employees and enforcing all store policies, standards, and practices

Leadership

• →Communicating and modeling company standards and policies
• →Implementing efficiently and effectively directives from store, corporate, and divisional management
• →Developing and maintaining store organization to promote efficient operations
• →Interfacing with corporate office personnel 

Accounting

• →Managing expense budgets, including, profit and loss, etc.
• →Completing required corporate reporting documentation, both financial and operational
• →Managing company resources responsibly including, inventory control
• →Protecting company assets
• →Maintaining a resourceful budget and controlling all costs and expenses
• →Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

• High school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred)
• 5 + years of experience in a manufacturing environment, food or packaging experience preferred
• Knowledgeable in Food Safety and FDA compliance requirements
• Experience with sales, management, production, employee safety and customer service
• Strong communication, organizational, and leadership skills
• Self-motivated, creative, and adaptable
• Microsoft Office computer proficiency

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. 

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme. 

Doughnut Factory General Manage starting salary is $99,000 per year.