Associate, NCS Relations & Planning-Europe

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.   

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. 

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. 

The NCS Relations and Planning Associate - Europe- Europe will play a critical role within the LA28 NCS team, reporting directly to the NCS Relations and Planning Manager while supporting aspects of service level planning, client management, communications, and support for a portfolio of National Olympic Committees (NOCs) or National Paralympic Committees (NPCs).  

This role supports the implementation of a robust engagement strategy that provides timely, transparent, and effective channels of communication between NOCs of Europe, and LA28.  They will work to build a strong understanding of the requirements and needs of their assigned client group and support the representation of those needs across the organization in client planning activities.    

The NCS Relations and Planning Associate will regularly support the collaboration with, and alignment on, service level planning with a portfolio of LA28 functional areas (FAs) including Accreditation, Accommodations, Transport, Food & Beverage, Sports, Villages, and much more. Additionally, they will be appointed to coordinate and/or support core NCS projects and programs in the lead-up to and during the Games-time period.  

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.  

• Cultivate and maintain trusted, transparent, and authentic cross-functional client relationships with 8-10 Functional Areas (FAs).  

• Support NOC /NPC and LA28 FA discovery meetings, presentations, and planning sessions to capture key information and trends in NOC /NPC planning.  

• Monitor the athlete journey from touch-down to take-off, validating service levels and venue plans impacting the NOC /NPC delegation journey   

• Integrate with LA28 FAs as a trusted and valuable central resource of NOC /NPC specific information to support their planning  

• Manage status tracking and reporting tools reflecting progress on NCS and LA28 FA milestones  

• Implement strategies to mitigate identified gaps and meet the demands of NOC/NPC delegations  

• Conduct critical reviews, edits and validations of publications from other FAs to ensure accuracy and compliance prior to their release and submission to NOCs and NPCs.  

  Games-time Operations

• Perform a wide range of activities, including stress tests at the Village, setup and preparation of workspaces, coordination of team arrivals and allocation, and nightshifts. 

• Support, execute, and oversee projects across functional areas, ensuring alignment with communicated timelines, deliverables, and expected outcomes.  

• Serve as a critical member of the Games-time event operations and support of the NCS Service Center  

• Serve as a key point of contact for assigned NOCs and/or NPCs during Games-time  

• Effectively implement critical Games-time processes such as issue capture, resolution management, client communications  

• Support all other duties as assigned which may include tasks such as NOC/NPC move-in activities, distribution of NOC/NPC assets, daily reporting, Ceremonies support, critical situation support, and more.

• Customer-Centric Mindset: Demonstrated commitment to delivering exceptional service and operational support. 

• Client Management: Proven ability to navigate complex environments with multiple internal and external partners. 

• Relationship Building: Strong interpersonal skills with a track record of fostering positive, collaborative relationships. 

• Detail Orientation & Accountability: Exceptional attention to detail, strong sense of ownership, and proficiency in documentation.  

• Communication & Collaboration: Excellent written and verbal communication skills; adept at team building and co-creating solutions through collaborative decision-making. 

• Problem-Solving: Well-developed analytical and critical thinking skills to address challenges effectively. 

• Independent Execution: Ability to work autonomously, prioritize tasks, and resolve issues with minimal supervision. 

• Proactive Approach: Self-starter with experience in defining objectives, seeking feedback, and iterating work products. 

• Adaptability & Teamwork: Thrives in dynamic, fast-paced environments; capable of managing multiple priorities and deadlines while contributing to a close-knit team.