Laminarprojects20h ago

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Structured Operations Support Specialist

PhilippinesRemoteFull-timemid

Customer SupportOperations Support Specialist

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Quick Summary

Key Responsibilities

You will be the go-to person in answering and supporting our consultants’ questions and requests,

Requirements Summary

you will be part of our Operations team, working together in developing and managing scalable processes and systems,

Technical Tools

Customer SupportOperations Support Specialist

Looking for a role where you can make a real impact? Help us set new standards driving change that matters.

Join us and be part of a team where your insights will directly shape our strategic direction.

Read on!

(this will be a long write up but we like to give you all the details before you spend your time applying)

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We are Laminar Projects!

We are an award winning consultancy that implements technology to improve the delivery of complex construction projects. Improving construction strengthens the very foundation of human civilisation. (Watch our short film about it)

We also have a separate product team, Shape Construction, that takes the deep understanding of the projects we work on to develop construction management software products.

The core of all this is our true secret sauce; people. We only recruit kind and authentic people who are fast learners. We are deeply focused on designing a new type of place that is optimised for the flourishing of the people in the team first and foremost. This approach has allowed us to grow from just 2 people in 2017 to over 220 today and we are still very much at the beginning! Joining us isn’t just some “job”, we challenge you to be your best self in all aspects of life.

Our vision is designed to align how we operate with the fundamental aspects that enable anyone to have a fulfilled life:

- Connects us with meaningful relationships

- Inspires us to develop ourselves to become better humans

- Empowers us to pursue our own learning adventures

4 core values for a good life

We believe a life of human flourishing is all about meaningful relationships with others and challenging yourself to create a positive impact. Our four core values are grow yourself, care about people, execute to greatness and build civilisation. This philosophy goes much deeper and you can see more on our website.

We are achieving this vision through the following two missions: 

- To fully digitise the construction of human civilisation

- To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society

Laminar Projects is proud to be recognized as one of the UK’s Best Workplaces in Construction, Engineering & Property™ for 2024! Join a team where learning, collaboration, and growth are at the core of everything we do, and where solving big challenges is part of the fun.

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The Role

Purpose of the role

We are seeking a structured, critical-thinking Operations Specialist who thrives in a vibrant, hands-on and fast-paced environment. This pivotal role reports directly to the Operations Manager and will be the driving force behind maintaining smooth daily operations, supporting our Consulting team. 

In our Operations team, we get things done and enable everyone in the organisation to get things done too. Our Operations team covers a broad range of areas, including finance, administration, IT, compliance and strategic initiatives.  

We provide support to our ever-growing team of Consultants and contribute to the effective delivery of projects by managing, maintaining and executing operational and administrative tasks, developing and managing operational processes and systems, identifying optimisation opportunities and driving improvement initiatives. 

Your top objectives

To provide daily support by addressing our consultants’ requests and executing Laminar Operations processes 
To identify improvement opportunities in our operations and drive improvement initiatives 
Be able to critically think through problems and come up with structured solutions
As part of our Operations team, you will work closely with the different areas within Operations and other departments to optimise workflows, develop and refine processes

Responsibilities

~1 min read

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Consultants Support: You will be the go-to person in answering and supporting our consultants’ questions and requests, helping them get up to speed and deliver the best value to our projects 
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Project and Systems Setup: You will get the ball rolling by setting up the systems and assets necessary for projects to start

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Customer systems management & contract review and compliance: you will set up and manage our registration in customer systems and ensure we comply with our clients' administrative requirements. You will support the review of new project contracts, NDAs, travel insurances, certifications, highlight potential risks and ensure compliance with our standards

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Cross-functional collaboration & process improvement: you will be part of our Operations team, working together in developing and managing scalable processes and systems, spotting new improvement opportunities and driving improvement initiatives

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Develop everyone: maximise the development of yourself personally and professionally, and educate our team to improve as well

You are methodical, thorough, with a great sense of ownership, great attention to detail and strong analytical skills.   

You can understand the big picture (problem concept) and have the ability to break any problem into small, actionable chunks.  

You think in systems and are naturally inclined to convert repetitive tasks into processes.

You have excellent communication and interpersonal skills to effectively interact at all organizational levels.

You are self-driven and passionate about learning and constantly developing yourself. 

This role would suit an engineering, science or business graduate (or recent graduate)

As a candidate, you should have:

Must-Have (The fundamentals)

You know how to automate manual tasks with tools such as Make, Zapier, n8n, Power Automate

You use AI tools daily to streamline your work and increase your effectiveness

Ability to think critically and solve problems in a structured way

You have a service-oriented attitude.

You are a systems-thinker with a focus on accuracy and compliance.

You have high self-agency and a strong ownership mindset.

Communication: Precise and structured communicator, both written and verbal in English

Leadership: Desire to, and the ability to, work autonomously in a highly collaborative yet fully distributed, global team environment (get-things-done)

Impact: Strong desire to solve tough problems and share learnings with others

Nice to Have (If you don’t have it now you will after joining)

Experience in an operational or support role, where you had to follow and contribute to set up of operational processes

Able to autonomously set up and manage automated workflows and AI-based solutions and create high-quality standard operating procedures

Communication: Assertive communicator, able to influence and gain buy-in from peers and senior leaders

Leadership: Ability to effectively work autonomously and with self-motivation and self-direction

Impact: A track record of implementing scalable and repeatable solutions that had a significant positive impact

Laminar isn’t the place for you if any of the following is true:

- You want an easy, chilled-out role without much challenge

- You like to be the smartest person in the room

- You don’t like continuously receiving honest candid feedback

- You prefer to do your own thing rather than work with a team

At Laminar we value diverse experiences and perspectives, empowering each member to contribute their unique expertise towards our collective success, so if you don’t think you meet all the criteria but still are excited about this role we encourage you to apply anyways!

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Salary and Benefits

Standard Stuff

- Competitive salary dependent on location and capability

- Paid Annual + statutory Bank Holidays

- Health Insurance Scheme. Comprehensive private health coverage – for you and your family. Because your well-being is our priority

- Bonus Scheme. As a permanent member of the team, you’ll share in our success. Our annual bonus is designed to reward both the now and the future – with a flexible mix of cash and high-growth equity that you choose. Bonuses are discretionary and based on performance

- Professional body membership. One fee covered per year – so you can stay connected to your field and develop your craft

The Life-Changing Stuff

- In-house coaching: Regular 1:1 coaching sessions, fully confidential, to help you navigate challenges, build self-awareness, and grow intentionally – professionally and as a human being

- Flexibility: Getting things done is what really matters, not what time of day you do it. That means you don’t have to ask permission for things like picking up your kids or going to the doctor, just keep your team in the loop if you think they will be affected.

- Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us. You have a coach, mentor, well-being therapist and a development-orientated environment: That’s literally what our vision is all about and the primary reason Laminar exists.

- Be surrounded by the best: We only hire and retain the very best people. You might be used to being the smartest in the room but that won’t be the case in Laminar. You will be surrounded by people you can learn from. We are 100% meritocratic so fast progression is the norm. You will be supported to excel in whichever areas you are most interested in! With Laminar, development is unbounded

- Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us

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Application

We get thousands of applications so please write us a letter as part of your application explaining:

- Why do you want to join us?

- If you joined, where do you think you could make the most impact and how?

We aren't a giant faceless corporation; we really care about the people who want to join our team so all applications will be read thoroughly by our key leaders.

In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself.