Flight Operations Support Specialist II

United States·Palo AltoFull-time (Non-exempt)mid

Customer SupportOperations Support Specialist

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Overview

Pivotal is the leader in the emerging market of electric Vertical Takeoff and Landing (eVTOL) aircraft. We design, develop,

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Customer SupportOperations Support Specialist

Pivotal is the leader in the emerging market of electric Vertical Takeoff and Landing (eVTOL) aircraft. We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft the world's first light eVTOL to fly manned missions and enter the consumer market.

Efficient, compact, and simple, Pivotal aircraft are designed for a wide range of consumer, public service, and defense applications. Our distinctive tilt-aircraft architecture and scalable platform have been flying for over 10 years. Last year we announced our next-generation aircraft, the Helix, which is rapidly progressing toward general release and scalable production in 2026.

Mobility is one of the most highly-valued areas of modern technology investments. This is the right company, in the right space, the right strategy, at the right time. If you are ready for adventure, we invite you to join our amazing team and grow with us.

Responsible for preventative maintenance activities on test equipment and data acquisition systems

Use mechanical hand tools and torque wrenches to set up parts on test fixtures

Support development tests setup and site organization efforts

Self-monitor work progress against efficiency benchmarks and achieve on-time delivery of all work

Assemble, preflight, and perform routine inspections to ensure aircraft and equipment meet safety and performance standards

Perform basic maintenance tasks, such as tire pressure checks, fluid refills, and battery inspections

Track and record daily activities, including maintenance schedules, charging logs, and vehicle readiness

Perform routine inspections to ensure they meet safety and performance standards

Track and manage inventory for vehicle supplies, spare parts, and maintenance tools

Coordinate with flight test manager and flight test engineers for ordering parts or equipment replacements

Document and report any mechanical issues or damages to MRO for repair

Suggest and/or implement process improvements

Travel to flight sites and assist with the setup, operation and teardown of equipment

Support equipment movement between flight sites and company headquarters

A flexible work schedule may be an option Ex: 10hrs -12 hrs/day for 4 days/week

Demonstrated hands-on experience through past work, training and/or personal projects

Strong attention to detail and safety-oriented mindset

Comfortable managing and manipulating data and documentation

Must have a high school diploma, GED or equivalent

Must possess a valid state issued driver's license

Ability to tow trailers and drive standard box trucks up to 24 ft

Ability to travel to flight sites around the Bay Area

Ability to stand for extended periods

Ability to work outdoors in all temperatures and weather conditions

Moderate lifting, Ability to lift 50 lbs to chest height

Computer experience for input and retrieval of data

Familiarity with tools and equipment like generators, chargers, trailers and connectivity devices

A&P Mechanic or prior experience in field operations a plus

Interest in RC planes, quadcopters, or aviation

Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.

Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.

Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication—committing to shared decisions for the greater good.

Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.

Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.

Fosters a high-performance culture grounded in respect, professionalism, and support—balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.

Applicants must be eligible for employment in the United States and willing to work onsite at our HQ office in Palo Alto, CA.

Pivotal offers a comprehensive benefits package, including medical, dental, vision, and 401k plans.

Pivotal is an Equal Opportunity Employer. Pivotal does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.