Customer Service Representative (Lead Qualification)

We are looking for a Customer Service Representative who will support the team by managing customer inquiries, maintaining high service standards, and actively participating in lead engagement tasks. This role includes reconnecting with previously qualified developer leads to assess their current availability and fit for new project opportunities.

This is an ideal opportunity for someone with strong communication skills, a proactive mindset, and a desire to grow in a dynamic support environment.

• Respond to customer inquiries via chat, email, and phone, providing accurate information in a timely and professional manner.

• Handle basic technical or account-related concerns and escalate complex issues as needed.

• Ensure a positive customer experience in every interaction, maintaining professionalism and empathy.

• Reach out to old but qualified developer leads to gauge their current availability, interest, and fit for new or open project roles.

• Collaborate with team leads or account managers to ensure aligned follow-ups and developer matching.
  
  

• Maintain accurate and timely records of customer and lead interactions.

• Follow internal protocols for lead screening, data privacy, and communication standards.
  
  

• Coordinate with other departments such as Sales, Project Coordination, or Technical Support as needed.

• Assist with ad hoc administrative or project-based tasks to support team efficiency.