Client Care Coordinator

Client Care Coordinator

Principal Functions: 

The Client Care Coordinator assists with center operations including managing the front desk procedures, overseeing the coordination and care of non-English speaking clients, client support service programming, and completing other general responsibilities as assigned. This position is 15-18 hours per week and bilingual is preferred. 

Qualifications: Applicant should have the following qualifications: 

1. Demonstrate a personal relationship with Jesus Christ in actions and attitudes, showing evidence of spiritual maturity. 
2. Exhibits a strong commitment and dedication to the Gospel and to the sanctity of human life, affirming life and never referring or advising a woman to have an abortion.
3. Display a readiness and willingness to share the Gospel in word and deed, engaging in spiritual conversations and discipleship opportunities.
4. Provide spiritual leadership, discipleship, encouragement and direction for staff, volunteers and clients.
5. Agree with and uphold the LAPRC Mission, as well as all corporate statements and policies of LAPRC.
6. Proficient use of computers and software to complete tasks.
7. Self-motivated; ability to carry out responsibilities independently.
8. Demonstrate the corporate values of Faith, Integrity, Excellence, Respect, and Compassion.
9. Exhibit strong skills in organization, time management, and the ability to make good critical decisions.
10. Ability to build and maintain healthy teams.
11. Education: A minimum of a high school education or GED is required. A Bachelor’s Degree is preferred, preferably in a related field, or related experience equivalent in the field. 
12. Experience in education, child development, or social service is preferred. 

Major Responsibilities:

Front Desk

1. Recruit and train team of volunteer receptionists
2. Work with the Nurse Manager and Center Director to support scheduling of patients / clients
3. Train volunteers and new staff on phone scripts and protocol
4. Oversee hospitality and first impression initiatives for waiting room and front desk

Client Coordination — Non-English speaking 

1. Refer clients to outside agencies or internal programs
2. Manage referrals to the center
3. Provide Spanish translation for non-English speaking clients or potential clients
4. Oversee usage of translation service

Client Support Service Programming 

1. Provide leadership for client support programming (parenting education, post abortion support, perinatal grief support). 
2. Work with Nurse Manager and Center Director to create a schedule for program hours. 
3. Review program Key Performance Indicators on a monthly basis and create a plan for meeting predefined goals.
4. Ensure proper maintenance of client information and files, protecting confidentiality.
5. Oversee the collection and inputting of statistical data on non-medical services and clients
6. Provide direct client care when volunteers are unavailable or undertrained.
7. Cross-train as a Client Advocate for the sake of assisting medical staff as needed and to provide options information to clients coming to the center for support services.
8. Build and maintain relationships with community referral sources.

General Responsibilities:

1. Help maintain clean and organized work spaces
2. Assist in the ordering/purchasing of needed supplies
3. Participate in regular team meetings
4. Attend all-staff meetings and trainings.

• The Center Director will evaluate the Client Care Coordinator quarterly and annually through the use of the LAPRC performance form 

• This Job Description may be changed at any time deemed necessary by the COO/CEO.

• Employment with LAPRC is at will and may be terminated at any time and for any reasons either by the employer or employee.