Forward Deployed Engineer

A fast-growing AI platform serving enterprise customers is building out its deployment team to own the technical side of client rollouts end-to-end. You'll be the primary technical contact for major accounts, taking AI-powered solutions from configuration to production and keeping them running at scale.

This is not a support role. It's not pre-sales. It's a heavy engineering function with full client ownership — the kind of work where you're in architecture discussions with a CTO one hour and debugging a production incident the next. If you move fast, think in systems, and want your name on the accounts you deploy, this is where that happens.

• Lead the full deployment lifecycle for enterprise integrations — from initial client configuration through production go-live and ongoing reliability.

• Serve as the primary technical contact for a portfolio of enterprise clients: run architecture discussions, own escalations, and keep systems healthy.

• Build and maintain monitoring infrastructure, dashboards, and alerting systems that surface issues before they become client problems.

• Own backend and API integrations across enterprise systems, ensuring secure and stable production operation.

• Translate client requirements into scalable solutions within platform constraints, and bring patterns back to product and engineering to close gaps.

• Drive a data-informed approach to deployments through logging and analytics systems that enable proactive optimization.

• Background in AI, NLP, or conversational systems

• Experience with VoIP, SIP/RTP, CCaaS, or CPaaS platforms

• Experience at a contact center technology or voice infrastructure company

• Exposure to enterprise backend service architecture and multi-system integrations

Python, Docker, Kubernetes, SIP/RTP, REST APIs & monitoring/observability tooling (*Specifics TBD by client stack)

• Location: Remote, Latin America

• Time Zone: PST overlap required (full business hours)

• Salary: Competitive — share your expectations when you apply.

• Type: Contract, full-time

• Start: ASAP

An enterprise AI platform that automates customer service interactions at scale, deployed across global enterprise accounts handling tens of thousands of calls daily. The company is well-funded, growing fast, and expanding its deployment team to support a rapidly scaling client base.

1. Apply below — takes 2 minutes.

2. Within 5 minutes of applying, you'll receive a phone call from our AI hiring assistant for a quick screening.

3. If you pass the screening, you'll move into an interview with a LatamCent recruiter.

4. Top candidates are presented to our client for their interview process.