Enterprise Support I (Contract)

Meet the team:

The Enterprise Support l role will be a key member within the Enterprise Support team. The support scope of this position includes, but is not limited to G-Suite, MacOS, Linux, iOS, Windows, Entra, Jira, laptops, desktops. This role has the responsibility of imaging, deploying and provisioning assets to end users with the expectation of customer service excellence.

What you’ll do: 

• Provide Tier I and Tier 2 support services
• Assist with ticket queue management and incident resolution
• Device refresh deployment and migration support
• Zoom Room refresh execution
• SID server build and deployment support
• Studio and All Hands event support coverage
• User onboarding and off boarding support
• General TechOps operational support
• Additional duties may be assigned

What you'll need to succeed:

• Bachelor's degree. In lieu of a Bachelor's degree, an Associate's degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required.
• 2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
• Proven strong analytical and problem solving skills
• Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
• Experience with automated desktop deployments using modern configuration management systems
• Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
• JIRA, JAMF, Entra, Zoom and Splunk experience is desirable
• Extensive knowledge of computer hardware
• Strong written and verbal communication skills
• Demonstrated ability to work independently and multi-task in an environment of changing priorities
• Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams  
• Proven resourcefulness, creativity and troubleshooting skills
• Experience working in a fast-paced support role
• IP networking and subnetting knowledge
• Basic knowledge of networking technology and troubleshooting

Nice to have: 

• 3+ years of overall IT support experience
• Familiarity with ITIL standards
• Familiarities with Microsoft Outlook 365

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

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