Launchhousing5d ago

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AUD 45.92–49.41/yr

Case Manager - Families Crisis & Transitional Support

Australia·South MelbourneMaximum-Term - Enterprise Agreement Rolemid

Case ManagerHealthcare Clinical

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Quick Summary

Overview

Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness.

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Case ManagerHealthcare Clinical

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave

• Flexible working arrangements

• Purchased leave

• 17.5% leave loading

• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the opportunity:

Launch Housing South Melbourne is a residential facility that provides temporary accommodation for families, case management support, transitional support and specialised services for vulnerable children and families. Launch Housing South Melbourne has 7 family units for families and children experiencing homelessness.

The Families Crisis and Transitional Support team at South Melbourne is part of Launch Housing’s Specialist Child & Family Services area within the broader Families & New Beginnings function. The Families Crisis and Transitional Support team provides flexible and responsive support to families and children to assist them in achieving dignified and sustainable housing, health and wellbeing outcomes. The Families Crisis and Transitional Support team provide support to families and children in an outreach capacity, as well as managing support to families in crisis accommodation units located on site.

The Case Manager – Families Crisis and Transitional Support works within a Case Management team at South Melbourne to deliver high quality, housing first and trauma informed support services to families and children experiencing homelessness using the Launch Housing Practice Framework to guide best practice.

Maximum-term, full-time role (76 hours per fortnight) based at South Melbourne, ending 30 March 2027.

Engaging with clients to determine eligibility for the organisation's services and refer clients to other more relevant services if required.

Using trauma-informed theories and frameworks to provide clients with best practice case-management.

Developing case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.

Creating positive working relationship with clients through on-going rapport building.

Assisting clients to obtain longer term housing options, both within and/or independently of Launch Housing’s supported accommodation program.

Initiating and maintaining contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.

Transporting clients and children when necessary.

Assertive outreach response when necessary, including engaging the police for welfare checks.

Supporting improvement of client outcomes and satisfaction, through a person-centred and trauma informed approach, harm reduction and recovery-oriented practices.

On-going engagement with clients in family violence safety planning through the Multi-Agency Risk Assessment and Management Framework (MARAM).

A relevant tertiary qualification – social work or related discipline desirable.

Demonstrated understanding of the impact of homelessness on families.

Experience working effectively with families within the homelessness and/or family violence service systems.

High degree of initiative and analytical skills, including well-developed organisational and time-management skills.

Demonstrated ability to build positive relationships and communicate with people of diverse ages, backgrounds, and abilities.

A valid Victorian driver’s licence (mandatory).

Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

Applications close 7 August 2026.

For more information please contact careers@launchhousing.org.au

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at careers@launchhousing.org.au.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.