Logistics & Operations Associate

If you enjoy solving operational challenges, coordinating people in real time, and working in a fast-paced environment where every decision has an impact, this role is for you.

As a Driver Operations Associate, you'll work at the heart of our global operations, ensuring drivers are successfully onboarded, deliveries stay on schedule, and operational issues are resolved before they affect our customers. Every day brings new challenges, and every solution you deliver helps keep thousands of orders moving across multiple international markets.

Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across 14+ countries in Europe, Asia, and North America. We combine technology, logistics, and exceptional customer service to deliver fresh laundry within 24 hours, redefining convenience for customers around the globe.

As we continue to grow internationally, we're looking for talented operations professionals who enjoy taking ownership, making decisions, and thriving in dynamic environments.

• Conduct video and phone onboarding sessions with prospective drivers.
• Guide drivers through documentation and compliance requirements.
• Coordinate background verification, training, and account activation.
• Ensure a smooth and professional onboarding experience.

• Monitor real-time delivery operations and driver performance.
• Support drivers throughout their shifts via phone, chat, and internal tools.
• Plan and optimise delivery routes for operational efficiency.
• Resolve live delivery issues including delays, route changes, and operational escalations.

• Handle driver queries relating to scheduling, payments, and operational support.
• Escalate and track complex issues through to resolution.
• Maintain adequate driver availability to support operational demand across multiple regions.

• Monitor operational KPIs and service levels.
• Identify process improvement opportunities and support operational projects.
• Maintain accurate documentation and internal knowledge resources.
• Collaborate with teams across the UK, US, Singapore, and other international markets.

• Has 1–5 years of experience in Operations, Logistics, Customer Support, or Supply Chain.
• Has experience onboarding drivers, delivery partners, or field agents.
• Communicates confidently over phone, video, email, and chat.
• Can remain calm while managing multiple priorities in a fast-paced environment.
• Is comfortable working rotational shifts, including night shifts.
• Has good working knowledge of Google Sheets or Microsoft Excel.
• Enjoys solving problems and improving operational processes.

• Experience supporting international markets (US, UK, or Europe).
• Experience in logistics, last-mile delivery, e-commerce, or startup environments.
• Familiarity with route planning, CRM, or live operations tools.
• Strong analytical skills and a data-driven mindset.

• Office-based role in Bengaluru
• 5-day work week
• Rotational shifts (including nights)
• 9-hour shift (8 working hours + 1-hour break)

If you're passionate about operations, logistics, and solving real-world challenges in a fast-paced global environment, we'd love to hear from you.