Admissions & Family Director (Winter Springs, FL)

Who Are We
Lotus Behavioral Health Is a Center of Excellence for Adolescents with Family-Focused Care. We are committed to creating a nurturing and therapeutic environment to foster a healthy lifestyle in our clients. At Lotus Behavioral Health, we believe in treating our patients and their families with the respect and high-quality care they deserve. In our teen substance use treatment, active family participation is essential for recovery.

Lotus Behavioral Health is seeking a compassionate and dedicated Licensed Practical Nurse (LPN) to join our team. The LPN will provide nursing care and support to adolescents in a residential behavioral health setting, ensuring the health, safety, and well-being of all clients. This position plays a vital role in supporting the clinical and medical team by monitoring client health, administering medications, maintaining medical records, and assisting in coordinating medical services.

About us:  Click Here

Position Summary
The Admissions & Family Director serves as the primary point of contact for prospective clients and families, managing the full pre-admissions process while delivering a high level of customer service and support. This role ensures a seamless, compassionate, and compliant admissions experience, while providing administrative and relationship support to the Business Development Director as needed.

Core Responsibilities
1. Admissions & Intake Coordination

• Serve as the first point of contact for all inquiries, providing timely and compassionate responses.
• Conduct initial phone screenings and pre-admission assessments (demographic, clinical, medical, psychosocial).
• Guide families through the admissions process, including expectations, programming, and next steps.
• Coordinate admissions evaluations, tours, and intake scheduling.
• Collect required documentation (medical records, labs, discharge summaries) in compliance with ROI requirements.
• Ensure all admissions paperwork, consents, and financial agreements are completed accurately.

2. Insurance & Financial Communication

• Submit Verifications of Benefits (VOB) and coordinate with billing partners.
• Interpret insurance coverage and clearly explain financial responsibility to families.
• Educate families on deductibles, co-insurance, out-of-pocket costs, and authorization processes.
• Process payments and track deposits, copays, and payment plans.
• Communicate authorization needs to Utilization Review and internal teams.

3. Family Relations & Customer Experience

• Build and maintain supportive relationships with families throughout the admissions process.
• Provide consistent follow-up and communication to ensure engagement and reduce drop-off.
• Address questions and concerns in a trauma-informed and service-oriented manner.
• Ensure a high-quality, responsive, and professional experience for all families and referral partners.

4. Program Fit & Clinical Coordination

• Assess appropriateness of referrals based on program criteria and information obtained.
• Collaborate with clinical leadership on complex or high-risk cases.
• Facilitate appropriate referrals to outside providers when individuals are not a fit.

5. Business Development Support
(Support role — not primary ownership of outreach)

• Assist the Business Development Director with coordination of tours, meetings, and referral communications.
• Maintain accurate referral source data and assist with tracking outreach activity in CRM systems.
• Support follow-up communication with referral partners as directed.
• Help prepare materials, reports, and scheduling related to outreach efforts.
• Represent the organization in a professional manner during occasional tours or events when needed.

6. Documentation, Compliance & Reporting

• Maintain accurate and timely documentation in EMR and CRM systems.
• Track leads, referral sources, and conversion metrics.
• Audit admission charts for completeness, accuracy, and regulatory compliance.
• Prepare daily, weekly, and monthly admissions reports.
• Ensure compliance with HIPAA, confidentiality, and organizational policies.

7. Team Collaboration & Administrative Support

• Work closely with clinical, medical, operations, and leadership teams to ensure smooth admissions.
• Coordinate internal communication and handoffs for new admissions.
• Participate in meetings, trainings, and organizational initiatives.
• Support department initiatives and special projects as assigned.

Skills & Qualifications (Condensed)

• Strong customer service and communication skills with high emotional intelligence.
• Knowledge of behavioral health and adolescent treatment preferred.
• Experience with insurance verification and financial discussions strongly preferred.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of HIPAA and confidentiality standards.
• Proficiency in EMR, CRM, and Microsoft 365 Products.

Education & Experience

• High school diploma required; Associate’s or Bachelor’s preferred.
• Experience in behavioral health, admissions, healthcare, or customer service preferred.
• Insurance and billing experience strongly preferred.

Pay: 55k-65k annually
Benefits:

• PTO
• Paid Holidays 
• Medical
• Dental 
• Vision
• 401k

COMPETENCIES

• People – Passionately believes in people and embraces diversity
• Integrity – Does the right thing even when no one is looking
• Learning –Challenges old paradigms with critical thinking, curiosity and creativity
• Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
• Relationships – serves colleagues and consumers with love, empathy and compassion.

PHYSICAL DEMANDS & WORKING CONDITIONS
The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental, and visual demands.  The physical and working demands described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Office environment; however, this position demands floor supervision and travel within the community, as needed.
• Heavy exposure/use of computers, cell phones, office phones, etc.
• Daily, weekly, monthly, and annual deadlines
• Specific vision abilities require close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; one must also have adequate vision to read correspondence(s), computer screen(s), form(s), etc.
• Manual dexterity is sufficient to operate a keyboard, copier, telephone, calculator, and the ability to write and/or type.
• Ability to be physically mobile (stand, walk, reach, climb, bend) and to sit for prolonged periods throughout work hours.
• Must be able to lift and/or move 25 or more pounds occasionally.
• Must respond appropriately and effectively in crises by using good judgment and following Lotus Behavioral Health protocols.
• Supervision will be provided.

All individuals applying and/or working at Lotus Behavioral Health are subject to State and Federal Background Screening requirements.  For additional information, see: https://crw.flclearinghouse.com/
 

This is a full time position