Clinical Lead, Health Solutions

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Quick Summary

Key Responsibilities

Active clinical license required — e.g., Registered Nurse (RN), Nurse Practitioner (NP), or an equivalent regulated clinical credential.

Technical Tools

OtherClinical

About League

League is one of the fastest-growing technology companies in Canada and the leading healthcare experience platform. Getting healthcare is often the easy part — finishing it is where things fall apart: people book the appointment and skip the follow-up, fill the prescription and stop taking it, get the referral and never make the call. That gap costs health plans and health systems money, and it costs people their health. League closes that gap — identifying what each person needs to do next, clearing what’s in their way, and getting it done, for the 70 million+ people whose care already runs through our platform. Health plans and health systems trust us to do this at scale. Organizations like Manulife, SCAN, Geisinger, and Medibank on the payer side, and Baptist and Shoppers Drug Mart on the provider side.

Responsibilities

~1 min read

→Compliance with Information Security Policies
→Ensure access management is performed in compliance with the employee's role and responsibilities
→Responsibility and accountability for executing League's policies and procedures within the department/ team
→Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
→Compliance with Information Security Policies

We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.

Design care pathways that drive clinical outcomes. Ground clinical design in high value actions, evidence-based practice, and patient engagement.
Evaluate and clinically validate capabilities, care pathways, programs, and content, ensuring they reflect current evidence and standards of care.
Offer a clinical point of view on and shape the direction of future solutions to ensure that what League builds can drive clinical outcomes for members/patients and provide value for customers.

Contribute to the development and maintenance of rubrics, conduct AI agent evaluations, and produce golden datasets used to govern agentic capabilities.
Review and grade AI-generated responses against structured rubrics; practice clinical judgment to flag where guidance oversteps scope, is inaccurate, or crosses into unsafe territory.
Provide expert feedback on how agent behavior can be improved for clinical safety and overall utility.
Partner with the AI evaluation team and freelance clinician SME pool on evals.

Apply clinical governance standards for League's clinically-focused solutions and content.
Apply safety and accuracy standards for validating agentic solutions' input and output.
Work alongside the compliance and regulatory team to input clinical expertise

Collaborate with colleagues on projects where clinical expertise and judgment is required for safety and credibility.
Provide ongoing cross-functional support and enablement for customer delivery needs and initiatives where Health Solutions domain expertise is required.
Work with Product Marketing, Growth, and Client Solutions to shape the clinical value and outcomes narrative for customer and prospect conversations.

Active clinical license required — e.g., Registered Nurse (RN), Nurse Practitioner (NP), or an equivalent regulated clinical credential.
5+ years of experience in clinical practice and direct patient care; experience in population health, care/case management, managed care, or chronic disease management is preferred.
Familiarity with quality measurement frameworks — CIHI, HEDIS, CMS Star Ratings, NCQA accreditation standards.
Experience working with regulatory bodies
Familiarity with how health systems work in various geographic regions — referral and care navigation pathways, and where patients typically get stuck moving between them.
Strong aptitude for translating complex medical/clinical information into clear, patient-facing experiences.
AI proficiency – demonstrated fluency with AI tools (e.g., Claude, Gemini) for day-to-day tasks, research, strategy ideation, creation of assets, etc.
Possess a curious and proactive approach to AI – you have demonstrated the initiative to use it in your day-to-day work and stay current as tools evolve.
Experience in reviewing clinical content and AI-generated output for clinical accuracy, safety, and appropriate scope.
Experience or interest in building/maintaining evaluation rubrics, golden datasets, or QA frameworks for AI-generated content.
Fastidious attention to accuracy, with experience vetting sources for credibility.
Able to work independently in a dynamic, fast-paced, cross-functional organization.

Clinical Judgment: Applies sound, evidence-based clinical reasoning to content, governance, and evaluation decisions, and knows when to escalate.
Systems Thinking: Sees how content, grounding data, and agent behavior connect, and designs for the platform rather than a single deliverable.
Cross-Functional Partnership: Can work fluently with Solution Owners, User Research, Product Developers, Client Solutions, and Growth.
Communication: Clear with stakeholders and internal partners alike; can explain clinical rationale to non-clinical audiences.
Organization and Documentation: Builds and uses internal processes to work independently and within a group.
Coaching & Feedback: Accepts feedback graciously and participates constructively in reviews.

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Use of AI Notice
We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.

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