Senior Product Manager, Client Solutions

League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Client Solutions Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.

In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs,   ensuring a deep understanding of their priorities,  supporting smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment. 

In this role you may work with one or multiple customers and may move from customer to customer as League grows.  You will lean into solutions that leverage the broad range of capabilities in the League platform, including our latest AI innovations. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.

In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.

• Manage the product strategy and roadmap for various customers,  identifying opportunities to deliver  new capabilities or optimize existing capabilities. 
• Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League to influence overall platform development.
• Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling.
• Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders.
• Define, measure and report objectives and key results; identify opportunities to create and demonstrate  customer value.
• Proactively manage and prioritize the backlog of enhancements
• Define requirements and value proposition of custom features and complex capability deployments.
• Partner with Customer Success and act as the primary Product Management point of contact with our customer.

• 5+ Years of Product Management experience.
• Digital Healthcare experience, experience with the US Payer market is preferred
• Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, relationships are developed and expectations are clear. 
• Expert at balancing client requests with organizational goals.
• Expert at solutioning features, including soliciting internal stakeholder feedback.
• Experience working with large engineering teams of different types including SI’s. 
• Agile expertise
• Excellent communication, presentation, interpersonal and analytical skills
• Demonstrated problem-solving skills and business acumen skills
• Passionate about Generative AI and its potential to accelerate product workflows and improve customer experience.
• Experience working at a platform company, or on the implementation of platforms (preferred)
• You thrive in a fast paced environment where priorities rapidly shift and needs often compete.

• Use AI tools as part of your daily workflow to enhance productivity, problem-solving, and decision-making (e.g., drafting, analysis, coding, research, or process automation)
• Apply judgment and accountability when using AI by reviewing outputs for accuracy, bias, and quality before use
• Continuously learn and adapt as new AI tools and capabilities emerge, incorporating them into your ways of working
• Identify opportunities to improve how work gets done from personal productivity to team-level workflows by leveraging AI effectively
• Operate with strong data responsibility and security awareness, especially when working with sensitive or regulated information

• Individual Contributors: Use AI to improve personal productivity and quality of output
• Senior ICs / Managers: Integrate AI into team workflows and improve processes
• Leaders: Drive AI adoption at the organizational level and shape how work is done across teams

• Demonstrated experience using AI tools in a practical, responsible way
• Curiosity and openness to experimenting with new technologies
• Ability to balance efficiency with quality and sound judgment

We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.