Mid Market Customer Success Manager

We're looking for an enthusiastic and results-oriented Customer Success Manager (CSM) to be a champion for our mid-market customers. In this role, you will be the primary post-sale partner, responsible for ensuring that a portfolio of clients continuously receives and recognizes maximum value from their investment in LeanData. You will serve as a trusted advisor, guiding adoption, driving successful business outcomes, and building relationships that directly contribute to high customer retention, satisfaction, and advocacy.

• Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and unified customer experience and a smooth transition across lifecycle stages.

• 2-4 years of proven work experience in a Customer Success, Account Management, or Revenue Operations role, preferably within a B2B SaaS environment.

• Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and commercial responsibility.

• Impressive executive presence and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships.

• Proven experience quickly grasping, explaining, and positioning value for complex technological and business concepts.

• Familiarity with the SaaS customer lifecycle and the ability to navigate complex customer organizational structures to identify and engage key stakeholders.

• Bachelor’s degree in a relevant field.

• Hands-on domain expertise and knowledge of industry best practices in Sales Operations, Marketing Operations, or Revenue Operations.

• Direct working knowledge of Salesforce.com applications and other systems within the B2B revenue technology stack.

• Proven experience thriving in an evolving, high-growth environment where process iteration and agility are key.