Junior Technical Support Representative

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Junior Technical Support Representative

Location: Only Medellin

What you will be doing:

We are seeking a Technical Support Representative (TSR) with a strong English level to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.

• Identify, investigate, and resolve user issues related to client software and hardware.

• Handle support calls and other communications regarding programming, connectivity, and technical inquiries.

• Consult with users to understand the steps already taken and determine the most effective resolution approach.

• Apply knowledge gained through training to troubleshoot and resolve technical issues.

• Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions.

• Collaborate with internal teams to research, escalate, and resolve complex issues.

• Stay up to date with client technology innovations, updates, and industry trends through continuous training.

• Perform other related duties as required.

Required Skills & Experience

To excel in this role, you should possess:

• 6 months to 1 year of experience in a Call Center or Technical Support role.

• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.

• Ability to explain technical concepts clearly to both technical and non-technical users.

• Proficiency with Microsoft Office Suite or similar productivity tools.

• Ability to quickly learn and adapt to client-specific software, hardware, and procedures.

• Professional and pleasant telephone manner.

Soft Skills

• Excellent communication skills in English (written and verbal), B2 or C1 level.

• Strong analytical and problem-solving skills.

• Excellent attention to detail and precision in data handling.

• Strong interpersonal skills and a professional, customer-oriented approach.

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.