MSP Centralized Services Engineer

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, the Philippines, and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Centralized Services Engineer

Category: IT Operations & Systems

Role: System Administrator

Seniority: Mid-Level

Location: Remote LATAM

What you will be doing:

We are looking for a Mid-Level Centralized Services Engineer to own and support the tools, platforms, and configurations used across internal IT operations and client environments within a Managed Service Provider environment.

You will configure, deploy, integrate, and maintain core technology platforms while helping standardize systems, improve operational efficiency, and automate recurring processes. The role will include supporting Microsoft and AWS cloud environments, backup and disaster recovery solutions, endpoint and identity platforms, networking technologies, and security tools.

You will develop and maintain PowerShell scripts for patching, remediation, and system maintenance, build operational reports and system-health checklists, and maintain clear technical documentation and runbooks. You will also collaborate with Service Desk, Technical Alignment Management, vCIO, and Professional Services teams to reduce recurring issues, automate processes, resolve technical misalignments, and support specialized deployments.

Required Skills & Experience

• 3–5+ years of experience in systems administration, centralized services, infrastructure engineering, or a similar technical role, preferably within an MSP environment.

• Strong scripting and automation skills, particularly with PowerShell.

• Experience managing Microsoft 365, Entra ID, Azure, Windows environments, and backup solutions.

• Experience supporting Microsoft and AWS cloud environments.

• Experience configuring, deploying, integrating, and maintaining technology platforms across internal and client environments.

• Experience with MSP tools covering remote monitoring and management, endpoint management, documentation, backup, and security.

• Familiarity with networking concepts, including TCP/IP, VLANs, firewalls, and VPNs.

• Experience developing configuration policies to promote consistency and compliance.

• Ability to create and maintain operational reports, system-health checklists, technical documentation, and runbooks.

• Strong documentation discipline and a process-oriented mindset.

• Ability to manage multiple priorities and client environments simultaneously.

• Availability to work SG Computers’ standard Monday through Friday schedule, approximately 8:30 a.m. to 6:00 p.m.

• English proficiency: B2+.

Good to have:

• Experience with Autotask, Kaseya VSA or VSAx, IT Glue, Microsoft Intune, SentinelOne, or Cisco Meraki.

• Familiarity with security and monitoring tools such as RocketCyber, Zscaler, KnowBe4, SaaS Alerts, Barracuda, or Cisco Umbrella.

• Experience with security operations platforms, including SIEM, SOC, or XDR solutions.

• Understanding of compliance frameworks and risk-assessment tools, including Microsoft Compliance Manager, HIPAA, NIST, SOC 2, or CMMC.

• Familiarity with APIs and platform integrations.

• Experience supporting Linux, macOS, or mobile device management environments.

• ITIL, Microsoft Certified: Azure Administrator, or related certifications.

Soft Skills

• Strong analytical and proactive problem-solving skills.

• Ability to identify recurring technical issues and recommend scalable improvements.

• Strong organizational skills and attention to detail.

• Clear written and verbal communication.

• Ability to collaborate effectively across Service Desk, technical, project, and leadership teams.

• Strong ownership and accountability for assigned platforms and technical outcomes.

• Continuous-improvement mindset with a focus on automation, standardization, and service quality.

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.