German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market

As a Customer Success Manager you’re responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory. You will focus on our mid-market customers.

​​Customer Relationship & Growth

• Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling strategies that align with customer needs while achieving commercial targets

• Own customer renewals and drive net revenue retention across your book of business

• Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption

• Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome

• Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value

• Work to make customer success processes and structures scalable as we grow

• Leverage customer success platforms and CRM tools to track engagement and proactively identify at-risk accounts

• Gather feedback and user stories directly from our customers, come up with ideas to improve the product

• Work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!)

• Build lasting relationships with our customers and help them build better companies