Servicing Instructional Designer

Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations. 

Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members. 

Conduct training needs assessment to identify knowledge gaps and development opportunities within the team.  

Evaluate the effectiveness of training programs through feedback, testing, and performance metrics 

Ensure all training materials and programs comply with industry regulations and company policies. 

Act as a co-facilitator or primary backup trainer for onboarding and continuing education sessions

The unique ability to sit focused and build technical training content, then easily pivot into an enthusiastic, high-energy live presenter

Ability to manage multiple small-to-medium design projects simultaneously.  

Minimum of 3 years experience in training and development/instructional design, preferably in auto finance or financial services industry.  

Familiarity with consumer debt collection regulatory compliance requirements preferred. 

Excellent presentation, communication, and interpersonal skills. 

Strong organizational and project management abilities. .

Outstanding organizational skills 

Excellent written and verbal communication skills 

Creativity and ability to develop engaging visual content 

High level of integrity 

Strong sense of teamwork, yet able to work independently 

Self-motivated and able to work with minimal supervision 

Works well in fast pace, high-volume environment 

Excited by the idea of constant change, you are comfortable being uncomfortable