Lessen3h ago

New

USD 20–28/yr

IT Systems Technical Support Specialist

United States·ScottsdalePart Time Employeemid

Customer SupportTechnical Support Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

· Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity

Technical Tools

Customer SupportTechnical Support Specialist

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The IT Systems Technical Support Specialist I provides technical support to users by researching and answering questions and troubleshooting / resolving problems. They improve client references by writing and maintaining documentation and improve system performance by proactively identifying problems and recommending changes.

This is a part-time role up to 20 hours a week.

Determine problem definition, research and resolution of Level 1 complexity and assists with Level 2.
Coordinate problem-handling process for the information technology department
Manage and update pending user’s requests using help-desk tracking system
Escalate issues based on complexity and priority
Perform administrative tasks involved with creation, deletion and changes in user’s network accounts
Provide feedback to the team leader on key issues that affect IT services availability
Advise users on system outages
Be available for after-hours support/on-call when required
Assist network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite, MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products, and Remote Access methods (RDP, LogMeIn Rescue)
Administer Microsoft Active Directory, Office365, S2 Security, and AWS Connect call-system
Troubleshoot network and voice connectivity issues (with guidance from engineers)
Troubleshoot printer and copier connectivity issues as well as monitor toner levels
Configure and troubleshoot mobile devices, iPhone, Android
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned

These are the professional skills we would expect from an individual fully established in this role.

Customer Service - Advanced

Verbal Communication - Proficient

Written Communication - Proficient

Teamwork - Proficient

Relationships - Proficient

Negotiation – Proficient

Organizational Awareness – Proficient

Learning Agility - Proficient

Analysis - Proficient

Problem Solving - Proficient

Process Orientation - Proficient

Prioritization - Proficient

Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

Strong technical background on PC compatible type of hardware and peripherals

Macintosh (Mac) support experience is a plus but not required

Working knowledge of mobile devices; iPhone and Android

Working knowledge of basic networking: Ethernet, TCP/IP, DHCP, and DNS

System Experience with Microsoft products; Windows 7/10, Office 2013/2016, Active Directory, O365 preferred

Requirements

~1 min read

Undergraduate degree in Information Technology / Information System / Computer Science preferred.

Able to work quickly and efficiently with a strong focus on achieving tasks.

Proficient in soft skills and with a strong customer service focus

2+ years of experience in IT Technical Support field

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Location & Eligibility

Where is the job

Scottsdale, United States

On-site at the office

Who can apply

Listing Details

Posted: July 8, 2026
First seen: July 8, 2026
Last seen: July 8, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 79%
Scored at: July 8, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Lessen

lever

Lessen is a tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.

Employees

3k+

Founded

2019

Domain

lessen.com

Jobs

View 47 jobs

View company profile

Salary

USD 20–28

per year