Customer Service Executive - OMAN

Job Title: Customer Service Executive Location: OMAN Industry: Real Estate Job Summary We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations. Key Responsibilities Handle inbound and outbound customer calls, emails, and walk-in inquiries Provide accurate information about properties, pricing, availability, and processes Register leads and update customer information in the CRM system Coordinate property viewings and follow up with clients Resolve customer complaints professionally and escalate complex issues when required Maintain proper records of customer interactions and feedback Support sales, leasing, and property management teams with customer coordination Ensure excellent customer experience before and after sales/lease Requirements Requirements & Qualifications Bachelor’s degree or Diploma (preferred) 1–3 years of experience in customer service (real estate experience is an advantage) Strong communication skills in Arabic (English is a plus) Good interpersonal and problem-solving skills Basic computer skills (MS Office, CRM systems) Ability to work under pressure and meet service standards