Receptionist - IRAQ

Job Summary We are seeking a professional and customer-focused Receptionist / Call Center Executive to manage front-desk operations and handle inbound and outbound calls for a real estate company in IRAQ. The ideal candidate will be the first point of contact for clients, ensuring excellent customer service and smooth communication. Key Responsibilities Reception / Front Desk Greet clients and visitors in a professional and courteous manner Manage the reception area and ensure a welcoming environment Handle incoming calls and direct them to the appropriate departments Maintain visitor logs and coordinate with internal teams Call Center / Customer Support Answer inbound calls and respond to client inquiries regarding properties, services, and appointments Make outbound calls to follow up on leads, inquiries, and client feedback Register and update client details in the CRM system Schedule site visits and coordinate appointments with sales agents Handle basic complaints and escalate issues when required Administrative Support Maintain accurate records of calls, inquiries, and client interactions Support the sales and leasing team with documentation and follow-ups Assist with daily administrative and coordination tasks Requirements Requirements & Qualifications Diploma or Bachelor’s degree (preferred) 1–3 years of experience in reception or call center roles (real estate experience is an advantage) Excellent communication skills in Arabic (English is a plus) Strong interpersonal and customer-service skills Basic computer knowledge (MS Office, CRM systems) Professional appearance and positive attitude