Director, AI Products

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  8+ years of product management experience, with at least 4 years shipping AI/ML or NLP products in production at scale

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  Demonstrated track record leading LLM-powered, speech, or conversational AI products through 0→1 and scale stages

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  Strong technical fluency — comfortable discussing prompt engineering, eval design, RAG, fine-tuning, hallucination mitigation, and latency/cost trade-offs with engineers

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  B2B SaaS experience, ideally enterprise

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  People management experience — you've hired, leveled up, and retained senior PMs

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  Sharp written and verbal communication; can move from a customer call to an exec readout to a model trade-off doc without losing precision

• Background in conversational intelligence, contact center technology (CCaaS, WEM, QA), speech/ASR, or applied NLP

• Experience at companies in the conversational AI, contact center, or revenue intelligence space.

• Technical degree (CS, EE, or equivalent) or strong applied AI/ML credentials

• Comfort operating in a high-growth, fast-shipping environment

We expect every product leader at Level AI to use AI tools fluently in their own daily work — not just to ship AI products, but to think with them. You should be using AI for research synthesis, eval design, customer call analysis, document drafting, prototyping, and competitive teardowns as a matter of course. We assess this directly in the interview process.

Apply through our careers page or reach out directly to our recruiting team. Level AI is an equal opportunity employer and welcomes applicants from all backgrounds.